Hotel Puerta America

About this hotel

Nestled in Madrid, this attractive hotel for £86 per night is a fantastic choice for your next break. The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Madrid

Nearby attractions

El Retiro Park

1.90 miles

Museo Nacional del Prado

2.18 miles

Wanda Metropolitano Stadium

3.72 miles

El Retiro Lake

1.77 miles

Hotel Puerta America

4.3

Excellent(8,322 Reviews)

Hotel in Madrid

5-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

££££

About this hotel

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Madrid

Nearby attractions

El Retiro Park

1.90 miles

Museo Nacional del Prado

2.18 miles

Wanda Metropolitano Stadium

3.72 miles

El Retiro Lake

1.77 miles

Reviews

4.3/5.0

Excellent(8,322 Reviews)

100% verified reviews

10.0

May 2024

Veldig morsomt hotell, god kvalitet i alle ledd

Kule rom

8.0

May 2024

Excellent short break, 40 min walk to Bernabeu

Lovely looking hotel easy for airport and City Centre. €20 taxi at most. Breakfast good

N/a

3.0

May 2024

Pas agréable

Des chambres qui manquent d’entretien avec des équipements cassés.

1.0

May 2024

Terrible service, nowhere near 5 stars

Not 5 star service Reception waking me up in the morning by calling by room about room service I did not ask for I arrived back to hotel late at night and asked reception could I get water, they said No that I need to ring room service, I rang room service and they said ask reception for water, I just wanted water before bed and in a 5 star hotel I should not be told no. I pointed this out to reception when checking out and they could not have cared less. And still charged full price for 2 drinks which I think any other 5 star hotel would have let go given my experience with them waking me up ringing the room phone early.

5.0

Mar 2024

Bold design but bad confort overall!

Good position, the Observatory restaurant , the general design, the parking.

The staff, many of them, not english speaks( even the staff from room service) , poor breakfast for this kind of hotel; some design details on the 4 floor were unfunctional and unfriendly touch or shape, the fully glass bathroom without acustic insulation and intimacy, without a normal mirror in proximity of the sink, no toilet brush!!! . No paper tissues, no slippers or bathrobes, the minibar was empty, no armchair , only one metal chair…cold ambiance and pretty old, used metails/materials, poor cosmetics. Because of the windy weather and the traffic from the street in front the room was noisy.

10.0

Dec 2023

Viaje por la arquitectura actual.

Todo. Era muy bonito el hotel y curioso.

Nada. No hubo nada que no me gustase.

9.0

Oct 2023

MUY CÓMODA ESTANCIA. VOLVERÉ.

El desayuno está muy bien, pero valoraría positivamente la elaboración al momento de tortillas al gusto y huevos fritos.

El funcionamiento del Parking Debería estar incluido en la reserva.

9.0

Jun 2023

Superb

The room was very spacious and bathroom was nice. Also, great view of the city.

The refrigerator didn't work. There was a lamp which presented problem, but staff repaired it quickly.

10.0

Jun 2023

Amazing stay with great rooms and views.

The room was amazing we didn’t want to leave it. Every floor is unique and exciting to see. The rooftop bar is fun and the views are spectacular. The staff were super accomodation and very nice.

The location is a little bit far from the city Center but I pretty easy to get to via bus

9.0

Jun 2023

designed room, and good for couple, but isolated.

It was an eccentrically designed, novel room and hallway that I had never stayed in before.

The design was quirky and the ceiling was not flat, so I sometimes hit my head in the room. I asked the receptionist about the bus stop, but to my dismay he said he did not know. The pool and pool side is closed and there is no outdoor space to relax outside of the room. Access is inconvenient and requires the use of a cab, rental car, or passenger car.

8.0

May 2023

stylish hotel, but could be more practical

nice bathtub friendly staff good lunch package on the day we left because of an early flight great breakfast stylish design

ventilation noise was not 100% to be turned off but acceptable pool was closed - many pictures of the pool on booking.com but what does it help if the pool is closed in mid May?? no water boiler or coffee machine in the room

9.0

May 2023

Fashion and design space shuttle in Chamartín

Great service, fantastic design, restaurant and rooftop bar, room service and amenities are top-notch! It's our 3rd time there and every time we try to discover a new floor. 6th and 8th floor are our favs so far!

Shower could be a bit more spatious (6th floor. A bit more storage capacity. However, for a short stay it's perfect!

9.0

May 2023

Since it was built I wanted to have a stay and it didn't disappoint

Spectacular designed rooms Very attentive staff Very clean Very nice ground floor bar/terrace

For a 5 star hotel there is no pedestrian entrance/exit from the car ramp, it is a bit weird you have to walk along the cars coming/going There was also a misscomunication in between different teams (morning/ afternoon) which led to a couple of misunderstandings

8.0

Apr 2023

Very good

Interior design of the rooms and public corridor is nice. Each floor was designed by different designers.

Breakfast is expensive and quality doesn't match with the price. Only one control on the lighting control. It is a bit far from the main tourist spots.

6.0

Apr 2023

Pleasant

The aritecture was very interesting and the rooms quite comfortable, the bed extremly (!!!!) comfortable, the view is also amazing

The TV and some lights were broken, although the TV was quickly fixed it broke down soon again. The gym was very small and not very well equiped.

10.0

Mar 2023

Futuristic hotels!

Amazing room! Spaceship by Zaha Hadid exceeded my expectations! The girls at the reception are super nice, professional and prompt. Love it!

All was great!

9.0

Mar 2023

good location, great staff super breakfast

good location, great staff, super breakfast

nothing

10.0

Feb 2023

Exceptional

room

nothing

8.0

Feb 2023

Very good

large rooms with large bathrooms. I was at the 11th floor and it was quite despite the big streets nearby. you can switch off AC, which is good

no possibility for making tea and coffee in the room, adding a kettle would be a massive improvment to confort increase sustainability by reducing plastic usage

5.0

Feb 2023

Way too expensive for what it is - a 3 star experience.

Fancy designs with each floor being creatively different. Big lobby and nice elevators. The shower/bath was nice, as was the panoramic window.

There was a hidden €50 per night “deposit charge” added to the payment upfront. The room we got had a twin bed setup instead of a double we booked, which reception insisted on calling a “double”, but we did get offered to move rooms immediately. The new room was dirty, with dust covering everything, empty pill packaging and used napkins under the bed, crumbs and mystery stains on the furniture, including the bed. The toilet is in the middle of the room without sound isolation and it did not work properly, forcing us to use the bathroom on other floors. Some of the mirrors in the room were insanely hot to the touch for no apparent reason. We couldn’t sleep during our last night at all because of a loud and repetitive fast clicking noise coming from the power socket in the wall.

10.0

Feb 2023

A Reimagined Hotel

The hotel is very interesting and we had fun going to different floors looking at the different interiors. The staffs are all kind, both reception and dining. And they gave us free parking :) The food at breakfast was really good. There’s tons of different options. The restaurants, especially “The observatory” has amazing menu and service was good. The room is very spacious and clean and they gave us all the necessary toiletries. Overall, we had a great stay.

Nothing really

8.0

Feb 2023

Excellent

Really interesting rooms and very cool hotel

No room service or food available post 11 on the day that I arrived. But that is a first world problem and you can easily use an app to order food

10.0

Feb 2023

an amazing out of this world stay . room layout is unique and

the unique room . everything

10.0

Feb 2023

Exceptional

Amazing

8.0

Feb 2023

unfortunately the sky ar was closed if we had been told

Lovely hotel

Skybar was closed and where told observatory restaurant was closed!! when we asked to speak to the manager at 5pm she had gone home but suddenly the restaurant was open

1.0

Jan 2023

very bad hotel not comfortable and too old..it’s 2 stars not 5

very bad hotel

bad

4.0

Jan 2023

Not amazing overall, too noisy and quite impersonal

very noisy on the floor I was on.

10.0

Jan 2023

Exceptional

For this price is enough luxury. The view from the window is bŕeathless

FAQs

How much does this hotel cost compared to others in Madrid?

The average price for a rental in Madrid is £69 per night. This rental is £17 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Puerta America. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Puerta America. Enjoy the water!

Is Hotel Puerta America pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Puerta America?

We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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4.6

Outstanding(1,604 Reviews)

Hotel Puerta America

About this hotel

Amenities

Map of Madrid

Nearby attractions

Hotel Puerta America

Hotel in Madrid

Reasons to book

About this hotel

Amenities

Map of Madrid

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Madrid?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Puerta America pet friendly?

What amenities are available at Hotel Puerta America?

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