The hotel is a chic palace: the halls, lobbies, spa, restaurants are chic and very sophisticated. It is for sure that a cool designer has worked on the interior of this hotel.

1. When we checked into the hotel, we were given a room on the first floor, although I asked above, they said all the rooms are occupied. And as it turned out later - the numbers were. I think this is very unhospitable and unprofessional on the part of the reception. 2. All rooms with direct sea view - face the pool. Very very noisy. The music plays until midnight. Guests complain - they are relocated, but the concept of the hotel does not change. We checked in in the evening and an hour later we were asked to change the room. We were offered the same room, but on the 3rd floor. But it was also very noisy. After that, we were given a room with a view but the other side - a partial view of the sea, there was no music. But it was unpleasant to be on the terrace - as there are construction sites around the hotel, and there is a lot of noise from construction sites. 3. I didn't really like the location. There is no view of the open sea, there are many construction sites around. 4. The rooms are beautiful, but in the bathroom there is a transparent door to the toilet. It is very uncomfortable. Only one sink. 5. The room had accessories for one guest: one bathrobe, all hygiene products for one guest. I asked and they brought me everything, but it took time. And it didn't look welcoming. 6. When cleaning the room - they did not put coffee capsules, I had to call and ask in the morning. 7. The restaurant staff does not know the rules of service. Breakfast is weak. 8. And the most unpleasant thing is that the staff entered the room without my permission and took my things - a dress. This shocked me. Turns out they were looking for a lost item. But as it turned out, they got the wrong number. Conclusion - in a super luxurious hotel, the staff does not know the rules for working with guests at all, a very low level of service (reception, house keeping department and f&b) I have experience in the hotel industry - this is not normal service.

الموقع

النظافة ، القرب من المطار ( ازعاج إقلاع و هبوط الطائرات )

برك السباحه للاطفال وموقع المكان فقط

النظافه الخدمه عدم سرعه الإنجاز وعدم تقبل الطلبات وعدم السماح بوصل طلب المطاعم الخارجيه وتنرفز الموظفه لطلب احضار الطعام في الغرفه رفع الصوت

فقط نظافة الغرفه

1- تم حجز غرفتين ولكن تاخرو في تسليمنا للغرفه الثانيه ! 2- عند اعطائنا كرت الدخول للغرفه لم يتم توجيهنا لاي مصعد نذهب ، علما بانه يوجد مصعد في يمين الفندق واخر يسار وكل منهم يؤدي الى غرف معينه ، وهذا اخذ وقت للبحث عن غرفتنا !! 3 - في يوم اقامتنا كانت مناسبة اليوم الوطني والذي توقعنا ان يكون يوم منيز للاطفال ولو بالقليل ، ولكن للاسف لاشيء يذكر علما بانه عند مشاهدة مقاطع الاستقرام كان موضحا بها بانه يتم توزيع الحلوى المزينة باعلام قطر للغرف ( للعائلات ) حسب ما ذُكر ، ولكن لم نرى نحن منها شيئاً فالواقع !!

Sehr schöne Lobby, grosse Zimmer, grundsätzlich ausgesprochen nettes und sehr zuvorkommendes Personal, Buffet am Morgen bot alles was das Herz begehrt hat Während Ramadan war bei HP sogar Roomservice inklusive Die Lage ist toll.

Gestaltung der Liegestühle beim Pool (ist natürlich Geschmacksache), zu wenig Liegestühle am Strand im Verhältnis zu Gäste im Hotel und deswegen lange Wartezeiten, Aussicht vom Strand war nicht so berauschend u.a. wegen Baustellen

La plage

Pas de vin pendant le ramadan

اشكر الاخ الياس جزائري الجنسيه كان راقي في التعامل وسهل الاقامه بشكل حلو وايضا اختياره للغرفه يفوق التوقعات شكرا من القلب

لا شي

Location nice

Expansive