Good room Dining in hotel Bed not as comfortable as Others

Amazing, classic treasure

It’s an excellent value for your money

HAVE USED THIS PROPERTY SINCE IT WAS BUILT.

Someone barfed or made a mess on the elevator, we notified front desk to clean the area but one day later nothing was done. Checked out this morning and the place still dirty

The place was terrible. I have pictures that I’d love to send I put a qualifation that the hotel provides a free shuttle from the airport. This place provided a shuttle from Long Beach airport. We flew in to LAX

The hotel is old, I think it needs updating. No real restaurants around besides fast food.

$15 a night for parking $10 for breakfast. The breakfast is the exact same as the one holiday inn express gives you for free except here they limit you to 2 glasses of orange juice. Room was worn down, window was broken. A/C barely worked. Carpet was sticky. Beds were the most uncomfortable I can remember having slept in. Front desk had an attitude on check in. Elevators were terribly slow, And overcrowded.

Good value and clean, but would like an elevator to work - tall building.

Room was updated but not to a high quality. Entry door did not latch so was not able to be locked. It was fixed by maintenance after some time however.

Stayed overnight only and did not have enough time to evaluate hotel accommodations

The room smelled. The bathroom floor was dirty. Even with windows closed you could hear traffic outside.

I stayed here 3 weeks ago and wasn’t charged parking. This trip I was charged $15 to park for 12 hours. The WiFi didn’t work, the sheets

The property is clean but the ice machine was not working on my floor, only one elevator was working and we had an emergency evacuation but no one informed us about what was happening and when we could return to our rooms. It seemed as if the staff was confused and didn’t know what was happening. The hotel was convenient but not sure if I would stay here again.

Quiet rooms, large parking lot, great view from the restaurant at the top, friendly staff. What I didn't like so much was that there was only one elevator working.

It was depressing. I didn’t expect a club chair in the room to look like a chair in a mechanics garage. That thing was disgusting & belonged curbside. The dining area/bar was nice. The differences between a grungy guest room & an nice bar/dining area didn’t make any sense.

I wish it had been listed as non-ADA compliant

This experience has been a very BAD joke played on me by Holiday Inn Long Beach. IT began with Yvette the staff supervisor who seriously needs lessons in customer service. I was told the incorrect time for the opening of the restaurant@530p. I heard her tell the guest ahead of me it opened at 500p. I later Confirmed the time calling the restaurant . It was 500p. Needless to say Yvette finalized her botched checkin by assigning me a room directly in front of the elevator, room 515. I went back downstairs and requested a better room with a different associate. Upon arriving at the restaurant there was no host at the podium. I noticed a server standing inside and so we made eye contact. He looked at me as if to ask what do you want.I jestered and walked towards him saying may I come in and he said yes. I placed my order and he left. He brought me glass of water. Five minutes later a cup of coffee. Usually servers ask when do you want coffee but he did not. Ten minutes later I received salad and the entree at the same time. Both items were placed on the edge of the table. I ate the salad first . Halfway finished I touched the plate and it was 🔥. Hot! Several minutes passed when he came by my table. Having left no spoon for me to have my soup I ask for a to go carton. He came back with the container and left. Came again to ask if I wanted dessert. I said no ,ask for the check,and to PLEASE bring me a plastic spoon for the soup!!! Diasterous indeed.

Maggie was exceptional as well as other staff! Great place to stay! I will come back:)

The lobby looks nice and really sets you up to think the rooms will be the same way, The rooms are janky, old carpeted and just gross, no exhaust vent in the bathroom, the rooms was hot and AC NOT WORKING , FIXED and all day and night was very noisy like needs to be replaced , they charge for parking , I RESERVED 2 ROOMS DOUBLE BED , I HAD W/ 3 CARS IN THE PARKING LOT AND THE CHARGE FOR EVERY CAR , FIRST TIME THIS HAPPEN, HOW CAN I GO TO STAY IN A HOTEL ROOM FROM FAIR AWAY WITHOUT CAR WHERE I'M SUPPOSED TO PARK MY CAR ???? ON THE STREETS ???? VERY BAD EXPERIENCE IN THIS HOTEL. I WILL NEVER RESERVED A ROOM AGAIN IN HOLIDAY INN.

Although the airport was close, the hotel is very aged. There was no ice in the top 6 floors, the bathtub/shower was stopped up. We did park our vehicle next door while we were traveling so that made it easier. The restaurant was closed our first night, which was disappointing. It was very close to the airport and we took the shuttle, so that was convenient.

Shuttle for pick up from Long Beach airport was not available, I was not informed about this as I had previously asked to schedule a pick up time. Upon checking in we where not given our breakfast vouchers we paid for nor was their any info in the room stating where the Resturant was located. It’s a nice hotel; but we choose this particular hotel because of the airport shuttle service. Disappointed.

The only complaint we had the noise. We informed at check in that the restaurant was closed for a private event that evening. We were originally placed on the 10th floor, but the music from the party was absurdly loud 2 floors down in our room. The front desk was was wonderful and able to re-room us into a lower floor immediately (3rd). You could still hear the music in the elevator and area, but definitely not on the room. Otherwise, the stay was enjoyable. After a long day of flight delays, it was nice to have a shuttle to and from the airport, a clean room close and great staff.

It was a great night at the hotel

Pros: comfy bed, close to airport, clean, good parking, nearby food choices, close to attractions. Cons: close to freeway and airport noise, no free breakfast, hotel is old, a bit difficult to access from either street (traffic).

The hallways on the floors I walked around while I was searching for their one and only one Ice Machine felt like furnaces. Every floor was marked that there was an ice machine, after searching on three floors I finally went to the front desk and asked. I was told it was on the 5th floor. There was no exhaust fan for the heat pouring out of this machine. I felt like I was in a sauna as I got a bucket of ice.

I went to sign in for my room & was told that their computer system was down. They would Not allow check-ins. I mentioned that I only had about 3 hours to sleep until I left for my night shift job. They didn't care. Upon talking to them, there was a chance that I would not be able to check into my room before my night shift. Those few hours were the only reason I needed the room. I could tell that the front desk personnel didn't care. I mentioned that I would have to search the area for another hotel. He told me to just write my name down on a piece of paper, and he would later check whether I could cancel the reservation last minute. Luckily I was able to cancel it.

Nice hotel to stay.

Staff not friendly at all dangerous area

Was not sound proof as advertised so the proximity to interstate and airport made it too loud. No microwave in the room so we had to go to lobby to reheat leftovers

Had to change three rooms

The room was very comfortable. The staff was great. Very helpful. Even though the hotel is older it very well maintained.