The location.

The doors were sticky. Some of them did not close properly.

location

very small rooms beds too small for 2 adults and this is an air b&b no staff apartment in a block of student accommodation

Pros: located in downtown,close to everything: tourist attractions,bars,restaurants,subway etc; nice and spacious apartment

Cons: very noisy,basically you can hear almost every noise from the street; moreover,at the corner of the building is an elevated train line…I asked to change the room,but they said the hotel is fully booked. However,I talked with other people who were in the hotel and they also complained about the traffic noise. I don’t recommend this Sonder and I wouldn’t stay here again.

location well equipped

noisy. no physical person to speak to if you have an issue

Loved the vibe of the older building and the location in downtown Chicago. Great price for our four-bedroom suite. Nice lobby area and ping pong table on top floor. It was fantastic.

Breakfast wasnt included

Trying to master the door locking was a bit frustrating

Location, equipment, comfort, ease of check-in and check-out, space, value for money, provision of toiletries and basic supplies to get going, got instant and friendly replies to my questions via chat on the app

The blackout did not quite black out the lights at night in the main bedroom. A bit noisy (trains, ambulances or fire engines), but then it is a big city!

location is excellent

bed is so small. I wish if their was less decoration items as the room is so small already

location was the best part!

The rooms have no privacy. The pictures are misleading. The lobby was not usable. We only had one TV in a three bedroom apartment.

Everything was great with the apartment

The guy you have doing security is a miserable b**tard- tell him to smile

it’s not actually private rooms. should clear it on the website

location and space

no staff on site…All you get is virtual staff on the app and if you need something urgent you have to text or call and no immediate help is available on site. we rented a 4 bedroom apartment and from first night 3 heating units went down and despite repeated chats and requests none was fixed during my 5 nights stay. I was provided with additional heater and blankets only. I requested additional heaters as I have 5 kids with me but none was delivered this is seriously unacceptable during Chicago freezing winter just to be fair.. they credited my account with 75$ for the inconvenience!!

not applicable to this accommadation

Security individual could have been more helpful, elderly relative travelling with us, had difficulty using code entry, and was eventually assisted by other guests rather than security individual whom was inside

Overall, a very good option, like a little department, well equipped.

However, the location of the room was relatively noisy because of the street (maybe better in higher floors mine was second).

The location was very close to many attractions we wanted to experience in Chicago. As a family with older children, we felt very safe. I would be more cautious to recommend the are for a single person or a group of younger people or inexperienced travelers.

There was not anything I didn't like.

Great location, easy to access.

All rooms were freezing and extremely loud. In the week that I spent at Sonder, I had, on average, 3 hours of sleep a day due to other apartments having parties, constant police sirens right under the apartment's windows, and the fact that the apartment is very close to the train station. If you want a night of sleep, don't stay in a room below the 10th floor.

excellent location within walking distance to many sights. Well-stocked with toilet paper, dishwashing liquid, salt, oil, etc. - as a family of five we didn’t need to buy any basics during our 5-day stay. would definitely stay again!

- It wasn’t sparkling clean with food residue from the last guest, but this wasn’t a major issue as we just cleaned it up. - The dryer was so loud that we ended up air drying the clothes we washed, which also did not present a major problem.

Wonderful facility with the convenience of a full kitchen and a separate living room. Great location in the Loop and walking distance to the river and the lake. Can't beat the value.

Unfortunately the key pad at the room didn't accept the code when I arrived and one time the key pad at the building entry wasn't functioning

location

not too pleased with customer service. I’m certain I will not stay at their properties again. They said they wanted to charge us around 29 $ for coming early. what a scam. we arrived at 1800 on our first day. we will not pay that fee. they’re trying to charge extra fees when it’s a ridiculous expensive place to begin with.

Location - new furniture

Difficult to contact staff