Proximity to everything, we attended a concert at the Van Andel and the walk was fast, and restaurants were close.

We had to ask for extra towels and coffee mugs even though the reservation stated it was for 5 people.

Good location, nice staff, clean

Window was awesome, until it was time to sleep, blind did not block out any light and it was super bright in the room. Between that and the bed being way too uncomfortable, I ended up sleeping on the couch to try to sleep.

The location of the hotel was perfect for walking around downtown. The room was so spacious and incredibly clean. The beds were comfortable and the whole place was super clean. Loved that you had to use your room key to even get into the lobby. That felt very safe. Would Definitely stay here again.

The hotel was ideally located in Downtown. The staff were friendly and helpful and the room was nice.

It wasn't the hotel's fault, but guests in the neighbouring room decided to party all night on the Saturday. After giving them several warnings the hotel evicted them at 3.30am. As I had arranged a wake-up call for 4.10am I got no sleep that night. The manager gave me a credit for that night, but I could have done with at least some sleep that night.

is nice place

one of the receptionist was very unfriendly

Location

Breakfast was put away before the time we were told. Told us we could pay cash then could not. Stay was not friendly

It's right downtown, the loation is very good. The beds are very comfortable, you really feel this place is fairly new. The breakfast was pretty good as well, with a lot of variety offered, though I wouldn't mind a few more non-sweet options. The clocks next to the beds had USB-slots, which was a life-saver, because I did not have any US-adapters with me and that allowed me to charge my phone anyways.

Downtown has it's cons as well. It tends to get fairly loud on the street at night, expecially on the weekend. Also, 30$/night for parking is kind of a rip off.

Beautiful hotel in downtown GR. Gorgeous on the inside, 3 fully functioning elevators, a small café that had Starbucks coffee and snacks in the morning and a sports bar for the evening. The most comfortable bed and sheets ever... The room was clean and large, loved the living room / pull out couch area. Big Samsung TVs with streaming services, a mini fridge and Keurig coffee maker that used compostable Kcups. AC worked great and the showers where huge, updated and really nice. They had nice shampoo, conditioner and body wash too. LOVED the little porch off the room, watched fireworks right from our balcony, a thunderstorm and a car accident all in our stay :D. I usually stay further into downtown at another hotel but really loved the Embassy Suites. The pool was really nice and clean, they also had adult swim from 10-11 pm which we loved! The hot tub was indoor / outdoor which was also really cool. Breakfast was not the best tasting but had bacon, eggs, sausage and waffles, and was great to have available.

PARKING! The parking garage was $20 a night... WAY too expensive for an extended stay. If there wasn't the ridiculous parking fee, I would be staying here instead of my usually place when I am in GR for work. The parking garage was horrible. Tight, small and the line to leave was always long and took forever. You have to keep your key card, even after you check out. People couldn't figure out how to work it so leaving the hotel was always a pain. Of course nobody there to help. Parking ruined the whole experience.