Terrible internet

No running water. Toulets not working

Service of the room and. Customer service

Breakfast was ok but my guess is the hotel was understaffed, so it always took a long time for the order to be taken and then to be served. So if you have a trip somewhere, be early for breakfast!

Our room was very clean but the common areas were not. There were some carpets at the entrance and in the corridors that clearly had not been vacuumed in a while.

Breakfas was ok. Sustainability was a big plus. Lokation was good.

They did run out of black tea and juice, the two drinks we wanted for breakfast. The safe was not fastend anywhere in the room and it didn't work. Tey did som renovations during our stay and we stepped in som concrete when we arrived. We didn't have a window with a view in our room. Staff didn't speak any english.

La colazione non era inclusa. La posizione in città è strategica. Perfetta.

The hotel looks absolutely nothing like the photos: everything is very messy, many plants are dead and left in plain sight. Many items are stored in the corridors. Food crumbs everywhere. Despite the DO NOT DISTURB sign on my room, the maid tried to break down the door to get in on the first morning. They have a conference room which disturbs the neighboring rooms very much. Impossible to access to the beautiful (at least in photos) library, without a previous notifications. I found the coffee machine dirty and used by previous guests. And for me there was no coffee I could make fresh. The maids turned off the fridge leaving leftovers from previous guests, which melted and my room was flooded with dirty water. At night they turn off the lights in the corridors and you have to use your own phone light. Very dangerous as there are many stairs. The plumbing system had some problems and for 6 days the water came out black from the pipes. Internet didn't work in my room. Some guests ate on the terrace leaving there all the leftovers and no one cleaned for 2 days. The terrace, which would be a magical place to relax in the evening is in a total state of disrepair. This hotel has no manager. There is nobody responsible for what happens and takes care of both the details and emergency situations. I was offered a refund for 3 nights but sadly no one ever actually did. In short, chaotic, dirty and also liars. Such a shame as the hotel would be a really good hotel with comfortable beds and large rooms. The pictures are in fact great. The location is perfect for walking everywhere. Before writing this review I tried to get in touch through the hotel email, but the system doesn’t allow.

Location is great. Beautiful property.

Steep stairs to 2nd floor and stairs in bedroom to bathroom.

Beautiful building, decor, very traditional and well kept. Very comfortable bed. Great water pressure and very clean.

noisy when hotel hosted some sort of business meeting. we had to leave the room from 4pm - 8pm due to the speakers, noise, microphone. Would recommend that they do not host meetings when there are hotel guests.

staff very friendly

food

Location was great! Breakfast was good! I didn't like that they start serving breakfast at 8:30 am and that when I made my reservations I paid for free breakfast but there is a maximum amount of $ that I can used, $100 pesos, over that amount I am responsable to pay. That was not explained when I booked for this hotel.

If there was an elevator, my room was on the third floor. And that I have to paid for part of my "free breakfast".

Beautiful space with lots of antiques and art both in common space and room. Nice rooftop terrace and view. Staff helpful and accommodating

convenient to zocalo but on opposite side from most restaurants and museums (had to walk an extra 2-3 blocks-not a very big deal). Had to rely on our Spanish in communicating with staff

Well located. Value for money is good. Rooftop terrace is nice. It's clean.

No outside Windows on the Room.

The location was interesting and kind of noisy. This is our first time there so we weren’t aware of all the traffic and the sidewalk stands. Everything was convenient. We enjoyed the little bakeries and the markets. We enjoyed our stay.

We had a portable air conditioning unit in our room. It worked OK but was not enough for comfortable sleeping.

Nice helpful staff, location south of Zócalo Square, big room, coffee and water provided in the room. Anything you needed like a hair dryer or coffee refills were provided. Roof terrace a bonus.

Very low water pressure in the shower

it was convenient to everything.

Not much to be honest

Water pressure too low, impossible to take a shower Room is dusty Room has no windows Staff does not speak a word of English Photos in booking are outdated Bed is too firm Ac pushes dust into the room

The room was spacious, the rooms are quiet, and the bed was comfortable. Staff was trustworthy and they are pet friendly (only charging a small fee of 100 pesos regardless of how long your stay is). It's easy to reach Zocalo walking and the market is right next door. They provide you with a bottle of water and you can fill it up in the common areas (when there's water available). There's a fridge and a coffee maker in the room, but no coffee.

The location is right in the middle of a street market, next to Mercado 20 de Noviembre. During the day it was extremely busy up to the level that I had to wait for the swarm of people to pass so I could get out into the street and at night it was quite shady, especially as a woman travelling solo. Room was spacious but basic, with nowhere to place your luggage, windows do not open and you don't know if it was sunny or not outside, towels are extremely rough and old. I had a really messy showerhead spreading water everywhere around the bathroom because the shower did not even have a glass door anymore. The whole hotel has a 'cover' that pretends to be quite fancy but it's actually pretty messy and old, towels and bedding are left in the corridors for hours, the washing room on the ground floor is a mess, the one time someone cleaned my room during my stay they placed a used spoon and a mug back as if they were cleaned but weren't, everything had this vibe of "we tried to be fancy once".

The location is very convenient to the local artisan markets, zocalo, restaurants and historic centre. Our room was comfortable and quiet with A/C and a fridge. Filtered water is available to guests. We were a little apprehensive upon arrival because the street is very busy however once inside it’s very quiet.

location and style Very good bed

Hotel is fine but not a boutique hotel at all. Shower barely worked. Very tiny bathroom with old toilet and shower. Not worth the price of 100 dollars a night. Area is way too busy and chaotic but close to zocalo.

Loved the interior and the large terrace with the views. The room was very comfortable and the bed super comfortable.

It’s not the cutest area of Oaxaca you could stay in. The shower was a bit dirty and the pressure of the water very low.