Excellent facilities

There was a bad smell when the air condition was on.

The rooms were really nice and I really enjoyed the warm hospitality they have with the customer service. I ordered room service almost every night and it was a great experience every single time.

NO issues here.

Pool was nice

Restaurant posted hours of operation was inaccurate. We went to dine at the Japanese restaurant and the closing hours was 10:30pm. We arrived at 9pm and was told that the listed hours on hotel brochure was changed since Covid. The hotel was really far from Pattaya activities and we had to take taxi and tuk-tuk everywhere which added additional cost to stay. The hotel room was old and outdated. The desk service was friendly but we had to call several times to report issues with our room before someone checked on us. We was there on holiday and did not know there was a no flip flop or tank top dress code for breakfast at the main restaurant. We did not know the gym was located in another building on their large campus and had to take golf cart shuttle to work out, this was extremely annoying. The hotel did not have any night life and you were forced to go into Pattaya to listen to music and have drinks in the evening.

It was nice hotel, with numerous facilities

My wife & I unfortunately came down with food poisoning from the first meal we consumed in the main restaurant & we were very I’ll for the entire stay. On the first evening we visited the Breezeo restaurant, where firstly it took 20 minutes to place an order, only after approaching staff & requesting a waiter. Approximately 45 minutes later our food was served, with only a maximum of 10 tables. One morning I went for breakfast & I could not make any selections, where the variety was numerous, but catering just for local taste.

Staffs at cashier during check out time. Long queue with lots of people but need to manage much better. I booked through booking.com with high hotel rate per day at 6,002B with earlier payment. I also noticed in advance for checking out time with no additional cost but still needs to be in the queue for 15 mins. Just for a minute saying to the client that there is no additional cost, then you can leave. So unprofessional!

Pool area was outstanding

Bit of a hike to get into Pattaya luckily we had a car

location and clean

poor customer service

Very clean, good range of service, very helpful staff

Amazing hotel has everything at a reasonable price. A little peice of paradise

Staff was very helpfull. I loved the breakfast.

Didn’t make the breakfast but lunch and dinner were good. Location, slightly too far from Town

The pool was amazing, the view from the pool was equally amazing, the hotel lobby and eating areas were very tidy and clean and the food was scrumptious. The staff on reception and concierge were very helpful and polite and nothing was too much trouble.

It is a very beautiful hotel at a beautiful place

Pool was not clean as i expect from 5star hotel, also you see that there is some staff missing, the remaining staff try to help you with hard work and running. Even they run and try to help you, you need sometimes to wait to long before being served. 15min waiting for a donut and coffee staying at the bar for example

Room and ocean view

serive counter

Everything you want in one central location.

Our TV in the room had an issue with sound and the sprayer in the toilet leaked.

Swimming ball & beach

The cordour and bathroom

pool

I have had to go to my bank and credit card company as this hotel were stealing from my account after paying they tried to take a further 4 payments from my account, nothing but thieves.

ok

more polite the restaurant staffs

Poolside world class

Que in breakfast