Location, ease of access, we arrived on an early morning flight and our room was available, much appreciated as we hadn’t slept for 36 hours.

I thought the nightly buffet meal didn’t really suit Westerners, expensive for what was on offer.

The location of Novotel Citygate is quite convenient for transit passengers who want to stay near the airport with excellent shopping facilities nearby.

clean, nice and quiet room with big window. Room is standard size but has floating shelfs to place small items.

there is not much kid friendly cafes nearby so grab something to go around the subway station before walking back to the hotel.

The best location for me nearby Citygate and EXPO Free shuttle and helpful staff comfortable Bed Nice view

I have stayed in Novotel multiple times, but still old-fashioned and somewhat outdated. The bathroom sink got stuck and took me a long time to fix. The restaurant buffet every day has the same menu (please be creative) Once the open TV, see the +18 content

Near to AirPort

None

check in activities and behaviour of front desk staff was very good

Very helpful staffs

The room door is extremely heavy

Breakfast was good. Shutter bus service : driver was very friendly.

No

checkin staff made me feel uncomfortable。 bad guaidance。

Pleasant View, the Location is very near the Airport and a big Mall and Cable car and Disneyland, Very Nice Staff and well take care of me. Good smell all around the hotel. They have a bus service from Airport to Hotel round way. Varieties of Breakfast

My first room had air breath dusty but when I asked reception to change the room all good. Late night can not find a restaurant around the hotel but can order food delivery

The breakfast had great scrambled eggs when the fresh batch came out. That was enough of a winner for me. I heard from colleagues that the fishball noodle was great. Location was superb for me since I work near the airport and with a mega outlet mall to boot. It was convenient to get some shopping done and settle meals.

The cleanliness of the room leaves more to be desired. My room had long hair stuck on the shower head when i first checked in. I totally understand that Accor is going towards sustainability and decided that everything was only available on request. Personally, I would've preferred if at least one set of toiletries/amenity kits were provided on first check in and then only replaced on request or at check in, the counter staff can check with the guest if they required these items and have housekeeping send them up. The cleanliness of the gym was bad. The treadmills were covered in sweat stains and there was no gym towel provided. There was a reception-like counter before the gym entrance but I've not seen it manned during my time there. The workout mats provided were old and dirty and needed replacing. Perhaps Novotel is an old hotel or I was unlucky.

Location of hotel is good

The furniture in the room is dated.

Location - A++ Room A+ - Some milk in the room and some tea bags and a kettle would be great. The front office staff were fantastic and super helpful Overall location and facilities are superb

Tea bags and milk provisioning in room.

Cleanness, right next to the mall

The front staff didn't know much about the transportation methods/systems in Hong Kong.