Das Badezimmer, die direkte Tiefgarage

Room Service nicht erreichbar, rufen auch nicht zurück Putzservice kam tagsüber nie vorbei, frühestens 19 Uhr Gebäude sieht außen schäbig aus Spa Bereich bringt komischen Geruch mit sich, Pool wirkt unhygienisch, zu kalte Temperatur Frühstück 90€ für 2 P ist ein bisschen zu viel für die Auswahl

Personal sehr nett und freundlich

Qatar

Bed was huge. Bathroom very comfortable. The room was always cleaned and properly made. The hotel is conveniently located to all Berlin's historical buildings.

The so called "city view" advertised on some rooms at an extra price was not so exciting....at the end it was just the Berlin's Philarmonie.

Hervorragender Standard (insbesondere auch beim Frühstück), diesmal ist uns zusätzlich positiv die komfortable Anzahl motivierter internationaler Auszubildender im Service - Bereich und an der Rezeption aufgefallen. Ein engagiertes immer freundliches Team, gut organisiert, deshalb immer vorausschauend, egal ob im Frühstücksbereich, Rezeption, Restaurant, Bar. Sehr umsichtiger Zimmerservice, alles immer perfekt sauber, kein Detail vergessen. Außerdem ist der Wellnessbereich einer der angenehmsten in allen Berliner Hotels, das Schwimmbad groß, dem Himmel über Berlin nah, alles sehr entspannt und ruhig - perfekt auch noch bei 5 Tagen Aufenthalt.

nicht wirklich negativ, aber als Tipp: Die Lobby (und vielleicht auch manche Flure) könnten etwas heller beleuchtet sein. Die angedeuteten Sitzbereiche in den Fluren könnten ruhig etwas mehr tatsächlich zum kurzen Aufenthalt - z.B. beim Warten auf Mitreisende oder Zeitunglesen oder ähnlichem, gestaltet werden.

Der Service war sehr freundlich, kompetent und zuvorkommend!

Es war alles sehr gut, daher gibt es keine negativen Punkte!

Locatie was top. Faciliteiten goed.

Geur in de kamer niet fijn

Sauberkeit super in Ordnung, sogar Wasserflaschen wurden jeden Tag aufs Zimmer kostenfrei serviert. Einfach alles Top!!!

Es gibt nichts auszusetzen. Einzige Thematik, sehr lauter und kleiner Wellnessbereich für ein 5X Hotel.

Fabelhaft

Localização e limpeza impecável.

A exigência de acompanhar meu filho de 17 anos durante o tempo que ele se exercitava na academia do hotel é inconveniente e aborrecido.

Det behagelige og yderst hjælpsomme personale gjorde det til et usædvanlig godt ophold

At vi ikke havde et længere ophold

Die Lage des Hotels ist gut. Wellness und Fitnessraum waren tatsächlich zu den angegebenen Öffnungszeiten geöffnet. Das Restaurant VOX verfügte über eine gute Weinkarte zu realistischen Preisen.

Suite war spät zum Bezug bereit. Möblierung der Grandsuite sieht wenig Stauraum für Kleidung vor. Restaurantküche im VOX bezüglich Vorweihnachtszeit wenig flexibel - keine weihnachtlichen Menüs.

Location was absolutely amazing

Location, Room Size.

Slow service in restaurant. Failed to provide requested items in room which had not been replenished for 2 days.

Everything was wonderful especially the staff who were all very courteous

Nothing

חניה מאוד יקרה

יקר מידיי

Heerlijke bedden! Mooie rustige locatie direct bij belangrijke voorzieningen. Uitstekend restaurant bij het hotel, heerlijk gegeten met ook een zeer compleet ontbijt.

Gli spazi enormi , la Possibilità di scegliere dove stare : due bar con musica live, la stanza per i fumatori -sigari- , ristoranti e zone relax, Spa fantastica e palestra super panoramica con terrazza sopra la città !

Bagni in marmo scivoloso e freddo

Service , Frühstück war sehr gut, Zimmer super eingerichtet alles was man benötigt

Leider finde ich die Sauberkeit nicht so perfekt für den Preis (sehr viele Wasserflecken und andere Flecken wurden übersehen)

Alle Mitarbeiter sind freundlich und zuvorkommend. Service wird hier wirklich groß geschrieben.

Excellent, friendly, kind staff. Superb breakfast & pool/sauna.

Overpriced during Berlin Marathon weekend

The bed was very comfortable and the temperature of the room was really nice. It was very hot outside but the room stayed cool. Having both a bathtub and a shower was great. The staff was very kind and accommodating, and tried hard to get me into a room when I showed up a bit too early for check in. I even got a massage there and the spa facilities were very clean and nice. Really, all the staff was so nice.

I noticed there were many large groups of people staying there, so the lobby was constantly streaming with people and it was a bit loud. The breakfast was very average for such a nice hotel. My friend ordered a la carte and it was extremely basic for the price.

Stunning decorations and very comfortable bedding.

Upon our arrival, we had the pleasure of meeting Antonio and another staff member at the reception. Antonio, in particular, was exceptionally kind and helpful. However, a problem arose when we were informed about a deposit requirement, that had not been communicated to us before or after booking. We reluctantly agreed to pay for the entire stay at that moment, since we didn't have the required deposit. During our stay, we encountered unexpected expenses, such as daily parking fees of 20-25€, and the swimming pool water was uncomfortably cold. We also received mysterious envelopes under the door and messages in the TV about unknown bills, adding to our frustration. The most frustrating incident occurred during our check-out process when we encountered Alina Göbel, who identified herself as the manager. She informed us that we couldn't check out until we paid for the entire stay. We showed her proof of payment by displaying our bank account records, which clearly showed that the deposit had been withdrawn. We even suggested she could contact Antonio, who had witnessed the payment during our check-in, but she refused. Instead, Alina Göbel engaged in a heated argument, insisting that we had not paid and that she couldn't find any record of the transaction in her system. After a lengthy and unpleasant dispute, Ms. Göbel allowed us to leave the hotel without paying anything further. We also tried to settle the parking fees (60€) but she didnt want to process our payment. Her unprofessionalism and rudeness left us feeling upset and frustrated. Oddly enough, shortly after leaving the hotel, we received an email stating, "As discussed upon your departure today, we have now used the authorized amount on your credit card and proceeded with the payment today." This email contradicted Ms. Göbel's earlier claims of non-payment, and it raised further questions about the hotel's communication and management.

The bed was broken and fell apart

Very helpful staff, room elegant and clean, great spa and pool, wonderful breakfast

Would have like it cheaper, but you get what you pay for:)

The pool and wirlpool and location, very friendly staff.

Nothing

The room and location were fantastic.

The room could have been cleaned a bit better, dust on the glass surfaces of the bathroom.