Convenient location, within walking distance to the metro line. Many eateries around. Staff were very helpful and in particular service staff at the breakfast restaurant, they were very polite and can see that they worked very hard during the busy hours - good job! 💪

Smoking coming through the air vent in the middle of the night and it was so bad cos it woke me up. I tried to ignore it and continue sleeping but the smell was really unbearable. So I was moved to another room and this was really inconvenient 😞 I have heard similar reviews before my stay and wondered if the hotel can do something about it, implement some very strict rules and enforcing them?!??

Staff are courteous. Location near West Lake. Roof top viewing was good.

Building was nice. Location not near metro stations, and walking from metro to hotel involved going down/up stairs and tunnels. Okay if you are going by taxi/car. The air conditioning was not working during our stay. A bit overpriced even when compared to Shanghai City centre hotels

Good location, clean room.

There’s strong cigarettes smell get into my room around midnight and we can’t sleep so the hotel offer another room to move. Even it’s prohibited to smoke in the room, he can’t find where the source of the smell. My bad luck.

polite and helpful staff, good breakfast. generally the hotel itself is flawless for a leisure traveler

Very good location, close the West Lake and shopping mall. Staffs were very friendly.

Facilities are very old, the air con was nosiy.

Excellent location near the westlake

Location.

Breakfast varieties were limited and serving quantity not enough.

Great location, right next to the West Lake. Rooftop terrace amazing, even though there was no service there at that time. Staff was helpful and friendly.

When we arrived we had to request the staff to change our towels and bedsheets for the baby bed, as some marks here and there; what they did quite fast. One guy lighting up a cigarette and smoking in the restaurant one evening, and the next day one guy smoking in front of our room, then in the toilets downstairs next to the bar. Not really the staff’s fault here, however, they need to react quick, be stricter in implementing the rules, and probably get specific detector system. Well, for the one in the room area, the guy was smoking under what looked like a smoke detector, but nothing happened.