Matress was comfortable. Shower was very powerful. Staff tried their best but made a series of mistakes. Room was very quiet.

I had booked a double room, but when I checked in I had been allocated a twin (singles), in which the a/c didn't work. So I went to reception and asked if they had another room with the double bed I had paid for. With no objection they allocated a different room. This one was also a twin single. As it was 1am I could not be bothered to walk back to reception and ask for a 3rd, but correct room. The single beds were narrow even for singles. Carpets throughout the property are dirty and stained. Also in the room, there were stains throughout. The hotel is about a 8-10 min drive from the airport. The shuttle bus is infrequent.

Everything about it, the cleanliness of the room and pool, and service of staff was fabulous. The breakfast spread was varied and delicious. The jacuzzi and steam room was lovely too. All in all, a fantastic stay with my family

Nothing at all. Everything was great and nothing was left wanting.

Estaba muy bien la habitación, era cómoda. También el desayuno.

La piscina estaba llena de niños dando cursos de natación que deberían haber acabado a las 18:30, una hora después allí seguían, y por supuesto poder relajarse fue imposible. No deberían anunciar que tienen una zona de relax ( spa, piscina y sauna) si luego lo tienen dedicado a niños

The hotel is really clean and the swimming pool is lovely.

I didn't like that I payed for half board. I taught I would be getting dinner two nights but got a voucher for 25 pounds that you can only get a dinner one night. I was not told that the shuttle bus to the airport does not operate at the weekend and ended up paying 20 pounds to the airport in a taxi. Out of all the staff there was only one nice helpful one working in the restaurant.

Everything, clean, comfortable, efficient.

Nothing

Good Buffet breakfast. Free shuttle bus service between hotel and train station(it's not available all the time). Bathroom facilities good. Liked the Gym and pool facility.

The family room was not spacious enough. They had one double bed and one sofa bed. We booked for half board facilities. But we were given a 50£ dinner voucher/day for a family with 4 people. The dinner menu was expensive with only few menu choices, which was disappointing 😞

Good and quiet rooms. Beds are comfortable. Breakfast was busy; but good quality and convenient despite being busy.

During shows at NEC a shuttle bus from the hotel would have been convenient.

Polite staff

Sofa beds are not adaquate, kids never have a good night sleep due to the exposed metal