Clean, good breakfast, friendly personnel, great location near the city center.

Cold room, the internet didn't work. The receptionist explained that this happens often in this hotel to the certain models of the smartphones. Is Samsung Galaxy A something so immensely out of date for the providers? And why didn't I have such troubles in the other hotels in this January? If the managers know about this problem, why they do nothing to correct the situation? It's not a 4* hotel if they don't provide the normal Internet connection.

Great location and somewhat ok price. Beds were comfortable.

Carpets in the corridor had a strong smell (of old). Room ok, but dirty. Nothing luxurious. P Shower area had problems with the water, making a pool in the toilet.

location. breakfast buffet with a nice hot and cold variety as well as local Finnish porridge. Kaisaniemikatu tram stop in front of the hotel. central train station just down the road - including trains to the airport.

the building is a little dated, however, it was very clean and the staff were very helpful. The included breakfast was nice.

The location was good, close to central train station & the Christmas markets. The room was a good size. Room around the bed to move around & a small open wardrobe space for your luggage. Breakfast buffet was good.

Like others said the bathrooms are run down but they still function.

Breakfast was amazing with so many (vegan and gluten free) options, sauna was clean and well maintained (even if there is no snow or icy lake nearby). Room was large and bed was very comfortable. There were coat hangers and place to put things in entrance to not drag street dirt into rest of room.

The bathroom was tiny! Maybe I should say super narrow. If you showered and closed the shower curtain you had to coordinate either not touching the wall or getting shower curtain stuck to your body. I find that irksome in a semi public space. Room floor was also gritty. Strange smell came from shower drain so I was good at keeping the door shut to stop smell permeating room.

The breakfast was great (like a 5 star hotel). They had many gluten and lactose free choices. The hotel is near every attraction you want to visit in Helsinki.

The hotel needs so much renovation. It wasn't very clean.

Good location. Good service. Friendly staff.

We only stayed at the Scandic Kaisaniemi for one night due to a stopover. The hotel is centrally located and it only takes a few minutes to walk to the train station, which was very convenient for us. The breakfast offered various choices and was really delicious.

The amenities seem a bit rundown. The sauna can be used only very short hours during the day.

Comfortable beds, really good breakfast

Old bathroom, room in general could use an update

Good quality simple hotel, location is great, breakfast is outstanding

everything was fine!

A well located hotel and reasonably priced in an expensive city. Good value for money.

The room was a little sparsely furnished and a little austere.

the location is amazing, the staff was really nice and the breakfast was very good!

it’s a bit worn out but overall it’s quite ok

The location is the best and the staff was very accommodating and friendly. Really a great place to stay to be close to the city center and the train station to the airport.

N/A

I checked in late and had to leave early, all caused by a delayed flight. I was told that I could have a "cold breakfast" half an hour early - which turned out to be the whole buffet, cold, hot, with sea buckthorn juice, chia-porridge, oat milk for my coffee, and a whole gluten-free section. Amazing, delicious surprise and great service.

Sauna closes at 21.30, so I just missed it. One more hour would have been the last dot on the I.

Breakfast is good, more selection and delicious. Nice street view while having breakfast. Staff is very understandable and allow us to store our luggage in their storage room.

For breakfast, it would be great if they can refill the milk if finished. For staff, it would be great if the staff could have more interaction with their customer , for example staff work at reception shall have simple greeting and welcome whenever customer walk in the hotel instead of ignore them. During the stay, I found out it is more on self service counter instead of a reception counter. Simple words “how may I help you?” shows a good start to welcome your customer. This is because customer will feel awkward and not a good impression to your hotel. For facilities, kindly double check the room before it is ready to customer. The footstep of the dustbin in my toilet room is broken and left only the steel. It is very dangerous to step on it.