Bad service

Bad communication

Fabulous hotel. Might need slight upgrade re decoration, but this honestly doesn’t matter. The comfort, size of rooms & bathrooms plus the location ( right near metro station & great shopping mall) along with great staff and free breakfast outweigh anything else. I recommend getting the hotel to collect you and return you to the airport. Uber are fine but I felt safer in spacious hotel transfer with experienced driver.

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Location

I stayed 3 weeks and the same breakfast everyday. Elevator is very old and shaky.

The breakfast was delicious, it offers different options of food. The restaurant is certainly very profesional. The bed is super comfortable and the room is perfect for working as well as resting.

Maybe the lights in the room aren’t enough. Specially if you need to work during your stay.

great room, spacious, clean, and harmonious. the staff is kind and the restaurant is excellent.

Nice room on upper floor. Clean and well equipped room. Secure parking. Hotel restaurant was actually very good and one of the waitresses was very nice, polite and spoke English.

Check-in and checkout was a bit tedious. Most restaurants in the neighborhood were closed. You might need to drive around the block to get to the parking garage but no big deal. Just make sure you know where to go after initial checkin.

everything

nothing

all clean and in good shape.

beware that the price announced in Booking will be changed in reception depending on the type of card you’ll use. Since I used a debit card they charged around 20% extra, wasn’t easy to understand

Overall, it’s a good hotel to stay in that area. It’s in a good location and they have very spacious room. It’s quiet at night and can sleep well. The shower has great water pressure and temperature. Breakfast is great too!

Some minor suggestions… WiFi didn’t work in the room so this can be a bigger issue for other guests. We had some light at the socket near the bedside table that we couldn’t switch off so it was on all night, which was a bit annoying for the eyes. The TV couldn’t be connected to the internet hence no Netflix or other app to use.

No air conditioning in the room

All excellent.

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This Hotel really is what a Hotel should be. Exceptional in all respects. The Long time staff - 22 years, 15 years 12 years - speaks extremely well of the management. The friendly and helpful attitude of all personnel is better than in any other hotel I have visited in Chile; marvelous and is notable in that all staff with whom we had contact really are interested in and concerned for the guests. The facilities are well designed and maintained. Cleanliness is exceptional. The Breakfast buffet is exemplary. Better by far than most of the Buffets we experienced in five European countries in the last five months. Hotels must live with their locations. This Hotel is exeptionaly well located. 50 meters from the subway and surface - bus -transportation in both directions The in-house complimentary-parking clean and easily accessible. Highly recommended. Looking forward to our next stay.

To fully participate in the sustainability program having somewhere to hang towels in the bathroom would be a big help. The modern lighting in rooms is difficult to understand; not intuitively obvious

Great location, Incredibly comfortable beds, delicious breakfast, modern rooms, friendly front desk who helped us with an early morning cab and even some pastries to go because we were missing the breakfast.

Staff very friendly and helpful. Rooms spacious and comfortable. Great breakfast. Would recommend without hesitation.

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