Room was pretty poor and not what I was expecting from a Novotel property. Breakfast and location was ok

Update the rooms!!!

The car park was too expensive and the hotel charged me twice and were exceptionally rude. Otherwise the reception is ok.

Pretty much everything has gone down since last year. The room was tatty and the breakfast was very poor. Cheap nasty ingredients and limited service. Sub travelodge level

As you walk into reception the gorgeous smell and decorations made us relax immediately. Breakfast was great and the quality of the room was amazing, staff were great in all areas.

Pillows on our bed whete uncomfortable.

Lovely hotel. Friendly staff very helpful. Good size room

Says the rooms are soundproof. That's a lie. The traffic outside was dreadful. We could hear the couple next door having a domestic at silly hours of the morning.

The check in process was easy and the reception desk were very friendly. Also, all communications before arriving were managed very nicely by the team. There were a lot of flexibility offered with the options. The location is ideal as its in the heart of Birmingham, with many options nearby for entertainment.

The hotel rooms are very dated. The room furnishings are sparse but the biggest disappointment was the bathroom being separate from the toilet room - as a family this is difficult to manage. This was not mentioned in any of the hotel descriptions. Eventhough, the property is in central Birmingham the vicinity is popular with nightclubs, making it very loud and noisy during the early hours of the night.

Staff were very good and professional. We were checked in by Ionot, very friendly and approachable. Staff for the morning breakfast buffet were excellent and helpful.

Breakfast was lovely - Location great - Staff friendly- Secure parking

Couldn't open window - bathroom dated

Food was amazing and room very comfortable.

Directions on google maps for the parking directed me to behind the hotel when it’s located at the front of house. This needs to be clearer.

Great location

Bed was uncomfortable

The staff were great and the location superb. Fabulous breakfast. Comfy bed and a quiet room.

Was good

No

Great location, a comfortable and spacious room. Cleanliness was spot on, staff were amazing, very helpful and understanding.

Parking was excessive, having driven from far I wouldn't be expecting to pay a pricey amount for parking my car given that I am already staying at the hotel and using public transport to move around the center. As a result, I ended up parking 15 mins away from the hotel to avoid the charges. Additionally, I was suggested that the room was not modern. Being in the center of the town, it would be great if the room is more modernised.

The staff were friendly and the location of the hotel was good. The hotel was clean and the rooms were good.

The pillows were quite thin and soft so I woke with quite a sore neck. The sofa bed was quite soft and worn.

Reception

Unclean / dated

The locationi s perfect, its in the heart of city centre, we did not expect to find small fridge inside the room and that was made my wife's life easy as she found where she can stock her insuline

The fact that the Hotel did not have car parking and that made me spent some extra money for poking

Location to the Utilita Arena. 10 min taxi from train station. Reception was very modern with a small bar area.

The accomodation area looked tired compared to reception. Very basic. No usb port in the room. Tea hadnt been topped up, only had 1 sachet of peppermint tea. Cost of the room.

Clean and tidy

Broken window lock meaning we couldn’t close window and had lots of outside noise till 3am and service charge in restaurant is an absolute scam

Good location

Bathroom poor separate toilet to bathroom what’s that all about… chip in bath tap fell off. The bar staff had no clue how to make a cocktail. Your hotel does not match The Leonardo which far better facilities

Location was good, nice sized bedrooms, warm, black out curtains, nice tea and coffee station and comfy.

Lots of noise in the morning, rooms state they’re soundproof also windows don’t stay open, would be ideal if there was a latch to keep them open. Bathroom and toilet separate, the room were the toilet is was very small and had a strange continuous noise from the pipes/ walls.

Staff and food

Toilet small room not tiled . Should be in bathroom

Good location

Felt a bit old

The staff on reception were very friendly.

That you couldn't use the tea coffee facilities in the lobby

Location location. The room was lovely, staff lovely

Price for hotels has risen a lot and you don't get breakfast included in the cost of a room

Location

Dated

Good location

Air con was atrocious Windows we’re not sound proof and it was very noisy even at night. You could hear street noise even at midnight

Novotel is an amazing hotel in Birmingham to stay.outstanding, extra clean, comfortable, good facilities, good location, amazing staff like Salim he is so welcoming, funny, a good entertainer made my kids laughed alot they're still talking about him and he also knows his job. Honestly Novotel deserve a staff like Salim i gave him 10/10 .Thank you to all staffs keep up the great job.

I like everything about Novotel All in one amazing place to stay.