Location was great for shops and Christmas markets

Rooms had heaters in them and were very hot , signs of mold in one of rooms

Close parking. Excellent staff, very helpful.

Nothing to fault

Nice Room and clean, breakfast excellent, location once found was close to most amenities.

First time there so road works etc made it a little difficult to locate.

Every member of staff was friendly and helpful. Spacious room. Breakfast was nice (except for no poached eggs option and no tomato juice) with good ingredients.

The room (905) was very tired, noisy airco on the roof and in the room.

Very confusing heating/cooling systems in bedroom

Clean and convenient. Conveniently placed.

Booked on booking.com, which stated breakfast included. When arrived, breakfast was extra, and not good value for money. Went elsewhere.

Good breakfast

Due to rain the ceiling started leaking in the room we stayed in. They changed our room. The new room was unfortunately not noise-Proof and it was VERY LOUD when people walked or talked in the corridors.

Friendly staff, helpful. The location was perfect.

The room looked worn out, and the toilet flush was semi-broken, and hole in the wall.

The location was amazing. Right next to Birmingham new street station and the bull ring shopping centre.

Nothing. Everything was good.

in town. good light. big tv

windows keep opening and shutting all times due to the strong winds (on the 5th floor). small bathroom. small room for the price you pay. it wasn't bigger than the average hotel rooms that's been advertised.

Clean and good value for money. Great location

Shower didn’t work very well but was ok

Room was very clean and bed was extremely comfortable

Very bad

Location.

Room not as described. Shower little more than a trickle. Air conditioning didn’t work. Kingsize room booked, but very small double bed.

Good location just few minutes from railway station

Location

The Hotel was conveniently located as I was going to a concert in the City Centre which finished late. Being on the 8th floor, the view was fantastic both in the day and at night. The room was clean and bright but the best feature for me, was the ‘Desk’. As I travel with my laptop and use it a lot, I hate the little coffee table that most rooms provide. This room actually had a great set-up of which, the desk was used a lot. I slept well on the comfortable bed and the bathroom was adequate for a single traveller although, the shower didn’t work all that well but, at least it was clean. It also had the small coffee bar and fridge for my bottle of wine. Breakfast was a self service all you can eat with everything from cereal and toast to the full English, of which I had everything and thoroughly enjoyed. From the moment I walked into the reception area to booking out, the Hotel staff were very helpful and professional so I would recommend this Hotel within the budget range of which it is marketed at.

The curtain’s were coming off the rails slightly, but for one nigh it didn’t spoil my comfort.

Room and breakfast were fine

Extremely busy road around the hotel/area. The noise of the traffic even with the window closed was constant and did make sleeping difficult.

The room was clean and tidy and the buffet wasn't too bad

The staff were a bit hit and miss some staff were excellent others were rude or not even doing their jobs you also had no reliable directions for parking they didn't give you a map or direct you at all had to sort that out myself which was a pretty big L for them considering they had their own discounted parking apparently.

Good space