Staff were great, room was fine,

I had random guests banging on my own bedroom door at 02.00 and again at 03.00 as they were clearly drunk and thought it was their room. I got no sleep after 02.00 and it ruined my meetings the next day, which was the whole reason for being there.

Location perfect, room a little tired but acceptable

Beautiful building , large rooms and high ceilings made the room feel spacious.

Parking was a nightmare, we had to park in the multi storey down the high street. We had to carry our heavy bag down the stairs and through town back to the hotel Not a nice way to start your stay .

Location couldn’t be any better so central

Car park was very tight but only a small minor as plenty of parking else where nearby

Friendly staff and ideal location

Late check out of 12pm but the cleaner came in at 10am whilst one of us was changing. Some of the furnishings were tired and the Coffee machine and Kettle had to be plugged into an extension cable reel!

Location good very tired hotel staff lovely ☺️

Towels thin hard carpets old bar drab

The upgrade was lovely, room was big

The breakfast was,quite poor for the money. Lots of things run out and we kept having to ask for things. Our room although lovely and big was on the main road and was very noisy

Central To Everything. Parking Onsite.

The Shower In The Bathroom Needs Updating. Second Time Staying Here And Both Times Shower Didn’t Work Too Well. When In The Holder It Turns Towards The Inside Wall.

Grand old hotel in great location

beds and pillows were hrs and uncomfortable wallpaper (ball of pink wool ??)- so out of keeping with the grandeur of the old hotel

Location is great

The lift was out of order

Very friendly and welcoming staff. Lovely clean and sizable room. An excellent choice for the breakfast menu and worth the additional fee.

Uncomfortably hot in the room through the night, there didn't appear to be anywhere in the room to control the heating. Did not expect to pay for parking being a resident at the hotel.

We’ve stayed here last September and thus time stayed in a Privilege King room, was spacious and very good accessories in the bathroom

There was a wedding Saturday night and the celebrations were very loud and seemed to go on forever

Location

Room, bathroom, bed, bar area, check out queue too long with a distracted receptionist. Email receipt promised and not arrived. Like most hotels breakfast is all or nothing at £12.50 - had to go to a local café for tea and toast @ reasonable £4.00. I had missed that car parking was an extortionate £12. Poor accommodation, poor facilities and not value for money as an experience .

The lady at reception was very helpful upon arrival and during my brief stay.

Unfortunately my room (316) backed onto the lift shaft which meant there was almost continuous noise into the night. No air conditioning, the room was still very hot following the past days hot weather, could only open the window very slightly to let in the cool evening air. £15 for breakfast struck me as being excessive given the quality. The biggest moan was the single coffee machine in the breakfast room; both mornings I queued for over 15 minutes just for hot water for my tea.

I liked the single room, as it made it easier for me to adjust to travelling without my husband, who died 14 months ago. The bed was comfortable, and it had plenty of sockets to charge phones etc. The location was perfect: right in the middle of town.

It was a little stuffy and over warm, but that's because I was too tired to find the windows that opened. I would have liked another pillow or cushion. The TV didn't have sound. And there was a fault with the lighting, that was fixed during my absence.

The staff are simply exceptional. They make you feel so special.

Nothing!

Very friendly staff

very basic room with very little ventilation or air conditioning

Elise, was the only member of staff who smiled, rest where grumpy miserable

, crap breakfast , slow lift , no air con, no windows to open MOST of the staff x

Great location, fantastic staff and the most comfortable bed.

Location

Location and staff

The rooms are tired and need a refurbishment with stains on the bedding and carpet, and water damage on the side of the bath

Being charged for parking, which I couldnt add to the room charge

Everything!!!

Staff ok considering the hotel itself.

Sheets and pillowcase smelt of hairspray and man's aftershave Curtains don't stop the horrendous roadside lighting until last 3am no Aircon which consists of having to deal with the drunk noise and road noise .. horrendous

Room was great

Location was excellent

The location is really good. The old parts of the building were also lovely.

The car park is awful and hard to manoeuvre through. The room was grubby through no fault of the cleaning staff. Stained carpets, mattresses etc. plus no way to get air to circulate in the room and there is no fan and no air conditioning.

Location was idea.

It was all just a bit rundown and in need of some much needed upgrades and TLC. The main reception etc. was fine, but again for what you pay the room was pretty poor. Aircon wasn't working, and bathroom really outdated. Just not what you expect these days.

nice location and clear rooms

there was a heating on the entire time, and it was very warm outside, so we couldn’t sleep at all besides, it’s not possible to fully open the window, so it was always hot in our room and there was no fresh air