The actual building itself is beautiful, and the bar food was good value and good service.

First room we were allocated was mouldy. Reception staff were good and moved us to an upgraded room. This second room unfortunately had no hot water in the shower, despite leaving it running as suggested and had a faulty electrical socket. Rooms needed a good deep clean - the arm chair in our room was covered in dirt and hair, the capret has stains all over the place and the lighting was covered in dust. Pool area was tired and also in need of a good clean.

Beautiful spacious room and bathroom. Great service

I booked for my daughter and she loved the hotel. Nice location and beautiful layout, immaculate, staff friendly and she would definitely stay again. I’m visiting friends this year in Liverpool and will stay

Location, hotel was lovely, room excellent

No room in pool area, only a few deckchairs, floor extremely slippy

Location , large room ,

Cold dirty room , no WiFi in room, mouldy bathroom , uncomfortable bed, bland breakfast , dated, Run down property, wall paper ripped in bedroom, paint chipped , dirty skirting boards , unfriendly staff , cold pool, tired spa area , tiny dirty sauna

Large. Comfortable room. Quiet. Good location. Good facilities. Water and buscuits in room.

Bathroom could do with a deep clean.

Breakfast was good plenty of choice no complaints

Nothing as far as I am concerned

Good size room, with access to courtyard, massive bathroom, shower ok, friendly efficient staff, great pool, jacuzzi, steam room etc, breakfast although it was good quality it was just about hot enough. Christmas decorations fabulous 👌

Rooms lovely, modern and spacious

Bar food basic

Lovely location

Very tired, old fashioned & poor service. Had to ask reception for water & toilet roll, not at the standard I would expect of 4 star

Matress was comfy. Building was nice from outside. Breakfast was ok

No token gesture even tho I asked as was anniversary, room was very dusty and not hooverd. Dead flies ans marks over the walls, 2 single beds pushed together when was told on phone it was a queen sized bed. Windows had mold in. Overall I wasn't impressed at all. Defo not worth the 100+ pound spent on the room. Defo wouldn't be returning based on that

The hotel was lovely and our room was a fabulous size and the swimming pool was lovely

Nothing

Staff were happy to help and very friendly , great location to the city and outlets , bed was comfortable and had a good nights sleep

It needs a huge makeover , mould and damp in bedrooms , there is no excuse for not cleaning the damp on windows, with so much condensation running down the wall it’s not nice to wake up to , I get it’s an older listed building but the place needs a deep clean and lots of paint work done .. the exterior is nice , the interior is very rundown

Bed was ok

Staff was not helpful. Place was very cold . Food was worth the money . Just a bad experience

Great location, close to city centre and Chester University Exton Park Campus. Staff were great, very friendly and helpful. Room was very spacious and clean. Just off one of the main roads into Chester but still quiet and peaceful. I stayed on a weeknight.

Gym equipment could do with updating, some of it was quite tired, worn and needed maintenance to ensure safety.

Big room with with nice comfy bed. Spa was nice. Lots of parking

Lovely looking hotel, Room was clean and had all the essentials needed. Plently of plug sockets, USB sockets. Hair drying and tea and coffee.

Unfortunately there was a Hallowean Party taking place in the venue so the car park was full and music and shouting went on until around 2am all of which kept me up. I was given a small discount as I complained but in my opinion not enough. There is no lift in the building at the corridors are badly signed and lots of closed doors so very easy to get lost. Some of the spa facilities were not working.

Perfect location, friendly staff. Beautiful hotel. There was an issue with our check in so we were given a complimentary breakfast and drinks.

There were only 6 beds around the pool for a hotel full of people. Really disappointing.

Beautiful rooms and swimming pool. Staff friendly. Breakfast very nice.

Liked everything.

lovely location, huge bedroom.

The bed was two singles pushed together, big uncomfortable gap in the middle.

Breakfast was amazing, staff were very friendly and helpful

Set in nice grounds. Excellent staff

Some areas were beginning to look a little tired

The staff were very kind and helpful. They upgraded us for free for my partners birthday which was a very pleasant surprise. The breakfast was lovely as well. Would stay again

The bar staff were great and looked after us!

Spa, food and comfortable room

Pool closed and poor Wi-Fi