Excellent value for money. Hotel a little tired but this is Reflected in the price. Staff were brilliant, especially the cleaning staff

Nothing. Tired but clean and good facilities

I don’t use hotels very often, but when I have in the past, they have been disappointing and dirty. Your hotel was quite the opposite. A very well presented bedroom, we were supposed to have a sofa bed, but actually we’re given an extra bed which was good. Your staff on the reception were polite. Everywhere, including the swimming pool was well kept, clean and well presented

The bedroom, the radiator was switched off, but because the pipework that feeds each bedroom runs through the bedrooms (not under the floorboards or through the loft space) the bedroom was continuously too hot. We opened the windows all day and night and still it was too hot. We we were forced to use the air-conditioning which gave us all dry/sore throats. Also, after turning the air-conditioning on the bedroom became very dusty (there was dust on the filter of the AC unit). The flooring in the bathroom needs replacing badly. The bar was extremely overpriced. I imagine some more upper-class people don’t mind, but if you’re going to sell your bedrooms reasonably cheap, your bar needs to be reasonably priced as well. There were girls either next door or opposite our bedroom who came back gone 2:00am screaming like children drunk and slammed the door which woke all of us up. We thought that we were put as far away from reception possible because we had a child, but then to have these immature ladies put next to a family room. We were a bit annoyed. But it was our last night so there was no point complaining. Even with the above said, I am still happy with my stay.

Shower gel and shampoo smell amazing.

Cold. Not great customer experience.

The swimming pool, sauna and steam rooms were lovely and great to use with the kids. The staff were all amazingly helpful and polite. Would definitely recommend and come back if we're visiting the area again.

Close to centre

Lack of information

It was very convenient for my stay. The family room was spacious and warm. The leisure facilites were nice and the breakfast was good.

The family rooms were a very long way from the reception and amenities for the hotel. The swimming pool was only half available due to swimming lessons. It was the deep end too and I had children. They were not allowed in the jacuzzi which I didn’t realise even though they would have been supervised at all times. The evening menu was very limited.

The bed was comfortable

The bathroom was very dated with a big crack in the sink & damage to the bath with the enamel all split & rusting. There was grouting missing in the floor tiling & hairs on the walls of he shower & in the bed.

Beautiful spacious room with a large tv which made it feel like we was at a cinema. Lights on the walls made the room feel so cosy.

The room key and main door kept locking us out when not in use.

Breakfast was good value for money, facilities a little dated but really friendly staff.

The facilities are a little dated, bathrooms could do with updating.

Convenient stopover on the way to early morning ferry

Location

A little dingy

Location is excellent; as is the availability of car parking.

There is no lift in this hotel. A request for ground floor rooms - made some weeks in advance at the time of booking - was not facilitated. We were told no ground floor rooms were available, but noted a guest arriving just after us being given a ground floor room. The dining room is not available for a couple of hours in the evening (both our visits were on Tuesdays) due to coach tours being accomodated. The above drawbacks are not advised on the hotels website.

Staff was outstanding, in particular Susan on reception and Richard E on the bar, really went above and beyond for our family.

Wouldn't say I didn't like, but the only negative is it's a very dated hotel.

Breakfast was good spa facilities were OK but changing room in need of a refurbishment, hotel staff very helpful and polite

Room was very tired

Friendly staff, clean facilities shower pool and sauna!

Room service was unavailable as they wouldn’t answer phone but had lunch at the bar and was very tasty!

Beautifully clean, fantastic breakfast. The staff were so attentive and quick to resolve the issues we had. Our shower broke and it was seen to and we were moved rooms within 30 minutes! We requested more towels and they were brought to us immediately. Couldn’t fault the staff at all. The food and drinks manager went out of her way to help us get information on places we wanted to visit. Outstanding service! Would definitely stay again

Nothing!

Excellent location. Staff super friendly and welcoming, unfortunately didn't get their names but the lady on reception, young lad behind the bar, young lass in the restaurant & the guy on the swimming pool reception deserve special praise!! Brilliant free to use facilities (gym, pool, sauna, steam room etc). Will most definitely be staying again next time we visit Chester.

Nothing much at all to comment on what we didn't like. If we had to be picky and put something, then maybe the couple of dusty spots in the room (top of the bed lights & inside cupboard), but that's it, and certainly nothing really worth mentioning or to deter us from returning. Excellent stay!

Great location, room we had was a great size. The staff were super friendly and helpful.

Only thing I didn’t like was the shower and trying to regulate the right temperature, difficult to get right.

Co.fortable, friendly. Excellent breakfast.

No real dislikes.

The room curtains were dirty and had dead flys in them, the shower had no force in it

Having to pay £15 per night to bring a dog is overpriced. Of course I don’t mind a few but it should only be a one-off. We didn’t even have housekeeping visit during our two day stay so it was unreasonable to make us pay for each night.

The room was big enough for our family of 4. Had everything we needed and was nice and quite on a night time. Breakfast was also lovely.

The only thing I thought was needed was the pool changing rooms to be abit cleaner and pool side. The toilet in the family room had soil stains and they were in the toilet over the whole stay so made me think it had not been cleaned.

Stag super friendly.

Everything was perfect other than the temperature in the room. It was stifling hot and unbearable so had a poor night sleep.

Th staff were great

Quite expensive and not 4 star in my opinion, nk room service through JO app

comfort

Big group of children running around corridors at night

Location. Grounds. Room. Pool.

Took a while getting served at the bar. Little touches/felt a little tired e.g. no back on remote control.

Property was clean and tidy. Good breakfast and £10 on a taxi from Chester centre.

I was thinking of a dip in the pool but lots of kids having lessons and a smaller than what I imagined pool made me bypass it.