Location was amazing. Staff generally helpful. Clean. Rooms and bathrooms were very nice. Great view.

No easily accessible swimmable beach.It was not easy to make reservations at restaurants or activities ahead of time. The website kept sending messages that the concierge could prebook reservations, but we were told they could only do this at check in. Messed up one reservation. Beds not that comfortable

Friendliness of staff

Quality of drinks could be better

EXCELLENT LOCATION

CHECK-IN IS ALWAYS A HASSLE

great location & views

lack of adequate loungers at 2 main pools had to wake up super early to reserve loungers. also lack of beach towels on many occasions

The view and the pools are beautiful. The food is great and the staff are very nice and welcoming.

Monika-Front Desk, was excellent and did a wonderful job helping us twice during our stay. Daniel-Cart Driver, was so vivacious and fun!! He made us laugh and got us everywhere safely. Loura-Housekeeper, was outstanding! She made sure all was clean and that we had everything we needed. Edwin-Tech Support, was knowledgeable, personable, and persistent. He did a great job! Felix and Marco-Cibola Restaurant, were fantastic! They were kind, attentive, and made sure we were happy! Silverio-Le Bistro, was so gregarious and just a fabulous server. He always wore the greatest smile. His service was perfect! We had a great time!!

Blanca, a sales representative in the main lobby, approached us a total of 5 times. On our last morning, she continued to try to talk to us, even though we were unresponsive. Needless to say, it was annoying. We believe she may benefit from additional training.

breath taking view driving in. Excellent job at moving guests throughout the property. Made the property easier to enjoy

The food quality was often inconsistent. one day the meal was amazing. The next day the meal was average. That was frustrating.

the staff were all amazing- so friendly and courteous

The lack of information: not informed that we needed to make reservations for special restaurants as soon as we arrived; not informed that the Bistro was serving Thanksgiving dinner by reservation only - Concierge told us there were no reservations for the Bistro that very day. Concierge was of very little help; concierge never answered the phone. Had to call the reservation number for information- they were very pleasant and helpful Not informed we could check out at market instead of waiting in long line in lobby.

View. Staff was wonderful!

Not fully informed of procedures and importance of making reservations early in order to eat at specialty restaurants. The shuttle to Rose is a joke! Not informed we could check out at the market instead of waiting inlong line in lobby

awesome

I like the night club but I wish there was a pub or bar that stayed open late without the loud music

no secure Wi-Fi

The hotel was beautiful and the food was great and the drinks was made perfect every time.

The beds was very comfortable. the sofa pull out bed was more comfortable.

the view

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