Location. The fact that they had a gym, even though the equipment was on the older side, it served it’s purpose

The room was smelling a bit mouldy

We hadden en prachtige junior suite, schoon en alles voorradig. Heerlijk balkon met uitzicht over de haven. Goed ontbijt, werd goed aangevuld. Heerlijke omelet laten klaarmaken, ruime keuze. Aardig personeel, spraken goed Engels Locatie was top, huurauto kunnen parkeren op het terrein van het hotel.

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Es un hotel muy lindo y céntrico, frente al malecón así que hay miles de opciones para comer y salir.

Un poco caro

location was perfect! The marina is so cute and everything was within walking distance. I felt safe to relax and enjoy my visit.

Great location great staff great room

The location was perfect and the staff was so helpful

La ubicación

The staff was always pleasant, friendly and willing to accommodate.

The room was very small and wasn’t clean. We found multiple stains in the bathroom and places that hadn’t been touched by cleaning staff for a while (ie top of the headboard). Also found clothing from previous guests in the drawers!

Llegue con ropa especial de buceo . Al final ya no estaba en mi maleta . Estoy esperando las encuentren en la 550

Faltan cosas en mi maleta . Llame para avisar que hacen faltaba cosas costosas y tardan 2 días en decirme si están o no .después comunican que no . Yo quiero de vuelta mis cosas

Excelente, el personal muy atento y amable, la comida muy rica, habitación muy cómoda con excelente vista, cerca de todo en la zona turística, muy recomendable.

El aire de la habitación no helaba, fuera de eso todo estuvo Perfecto, volvería sin duda

Rooms are too humid and doesn’t get cold enough

Amazing Our experience was 10 all around We will stay here again

Loved it all

Everything

None

The buffet breakfast was fine. Check in staff was helpful. The belhops were helpful.

It would be nice to have the omelet station ready to go at 7 am sharp. We had excursions planned and had to leave the hotel by 7:30 am each morning. A few mornings the omelet station wasn't ready until 7:10 or 7:15 am. That didn't leave us much time to eat breakfast. On our first full day there, we were gone until 2:30 pm and our room was not made up when we returned. At 5:30 pm, housekeeping came into the room. I was asleep and my partner was just getting out of the shower. We are not sure if housekeeping knocked or not, but 5:30 pm is too late to make up a room. The bathroom window was moldy and gross. The pool's surface is falling apart! There were pieces of the pebbletec on the bottom of the pool.

My party of four booked a junior suite port view and we were assigned Room 234. Although our port view was somewhat obstructed by the lighthouse, it was not a problem for us. We could also see the pool, cabanas and buffet breakfast area from our balcony. The pool bartenders were efficient and very kind. They gave us directions to the mall and suggestions for things to do in the area. Now, the BEST STAFF AWARD goes to Juan Compas, Oswaldo, and Michelle. They work at the Vista Roof Restaurant and treated us exceptionally well every morning!! From warm smiles to remembering how many people were in our party, they all went over and beyond to accommodate us. Oswaldo remembered it was my daughter’s birthday and asked her if she enjoyed her birthday the day before. The breakfast was delicious! On the weekend, they had fresh a quesadilla station. And there is a daily fresh omelet station. Juan was our server for lunch on the day we arrived (which was my daughter’s birthday). He helped us choose menu items and gathered some of the crew to sing happy birthday to my daughter as he presented her with a dessert. The views from Vista Roof and the pool are splendid! There was always adequate seating. I would also like to acknowledge a few unsung heroes who I do not know any names for -housekeeping! There was never a time that we requested more towels or washcloths that they didn’t quickly respond. Before our arrival, I contacted the hotel and inquired about room decorations for my daughter. “Happy Birthday” was written with multi-colored dyed rice grains. A cake tower was designed with towels and real flowers!! Our room was immaculately cleaned upon arrival and daily. The food was delicious and we walked everywhere (dinner, shopping, excursions, sightseeing) except to one of our excursions and back to the airpot.

Reception don't respect my booking reservation

The facilities were decent, location was great and staff were helpful.

The cleanliness of room and also the long walk from the elevator to my room.

location and breakfast each morning

sales pitch upon arrival

+ The location is great, close to the center and the Marina to walk day and evening + Main beach is 10/15 minutes walk, really easy to access it + The « a la carte » breakfast is great + Shuttle to go to the airport (22 usd which is good compared to the taxi) + The pool and the bar are enjoyable with a great view on the marina

- Value for money is really low in our opinion - Buffet breakfast (we did not have all inclusive so cannot say for the rest) was not great, juices were not fresh, options were limited and just found the quality of the food really basic (except the tacos!). Only black coffee… no coffee machine, you have to pay on top if you want a cappuccino or other specific coffee….. - The rooms are not all refurbished so be careful with the pictures before booking, the hotel is in general in need of a refresh

The location is fantasti

The loud night club across the street, great location

I loved the location of the hotel! The food at all restaurants we're all great and the service was even better. Do not sleep on that breakfast at the pool restaurant!

The hotel seemed like it was under construction a bit, so there was some hardware and supplies in view.

+ friendly staff + clean hotel + nice pool area (with the best pina colada ive ever had!) + good location with lovely view of harbour

- very small room - with 2 suitcases, there wasn't room to move really! - breakfast was okay but no milk alternatives which was surprising for a hotel at this price in such a touristy area. All other places we've been to have had non dairy options - this area in general is very touristy so dont come here looking for an authentic mexican experience, it is very driven by American $ which is great if that is what you're looking for

the climb to the room