The service was excellent by their staff. I had an early check in. My room wasn’t available when I reached there. They have offered me a seperate room to stay until my room was ready. The buffet breakfast was great with lots of varieties. The location is amazing with both taxi stand and MRT in spitting distance.

Location Breakfast

Leaking showers that flooded. Air con issues in one of our rooms. Front desk Staff were a little rude

The room size was enormous. There were usb sockets on each side of the bed, alongside plug sockets. You could manage your lights from each side of the bed, which is great. The view outside the window is really awesome. They stored our bag over the new year while we headed to Borneo. The gym was very well equipped and seemed to be well managed. The swimming pool was nice too. The bed was unbelievably comfortable too

We were here for Christmas day and it was very busy. There was mould in both the bathroom and the main bedroom. The room was clearly dated and needed some modernisation. The shower was too weak but the showerhead in the bath was too powerful (seriously, it was too much!) The check in time was incredibly slow too. Honestly I just expected more for the Sheraton.

La habitación estaba muy bien equipada. Los servicios eran buenos, aunque la piscina estaba un poco descuidada. El desayuno tiene muchas opciones, incluso para intolerancias como pan sin gluten.

No me gustó la atención y el servicio de los empleados de recepción. No escuchaban y había que preguntarles más de una vez para cualquier solicitud.

super good service

-

The room.

The staff and their transparency. We booked two rooms for 3 days and 2 nights but when checking in it seems The staff checked in one of the rooms for 3d2n and the other room for 2d1n and when collected the payment for the entire order. But when we were about to check out they said we have pending payment and was said the other room is now being charged and we were shocked. When asked why we were not alerted when the other room was due for check out n how come they allowed the other room occupants for breakfast which is included in the price then they were dumbfounded. Kept saying it was the staff issue and insisted us on paying the extra amount of 700 without any discount since it was not our fault. But instead they only said they will investigate and report back to us which I found unbelievable even though they report back to us which could not been transparent. Seriously disappointed with a highly respected hotel chain company. Hope they will not do this kind of blunder in the future. Will not be going to there for stay again.

موقع الفندق قريبون ما من الاماكن السياحيه وقريب من محطة القطار

لا يوجد

L'accueil, le petit déjeuner, l'emplacement, la propreté, le silence, la piscine, sauna, jacuzzi, personnel très serviable et souriant.

Nettoyage de la chambre trop tardive et ce malgré l'avoir indiqué via l'interrupteur depuis 8h du matin (nettoyage fait à 16h). La vérification du niveau des savons dans la douche pas optimale. Pas de savons dans la baignoire uniquement dans la douche.