Staff was so bad at not working well and making loud voice

The whole electricity was turned off for long time

the location

i booked with breakfast but when i arrived they said you have to pay extra for breakfast

quiet clean and beautiful.

was almost empty like I’m living alone there. literally I never saw a person on pool or getting out from a room.

Jacuzzi

Location and breakfast

Photos online, looked nothing like the property in real life. the TV wasn’t working and the room and facilities were just run down

We are visiting this resort since 2015 (2 - 3 times a year). It was a nice resort on the hill above Patong beach. Very close but away from the crowd and loudnes. People were friendly, everything was clean, well maintained, real pearl in paradise... Now it was our first time after the covid, but It seams like the covid has taken the shine of the sea pearl. Receptionist were unfriendly, there was no Thai warm kindness. Rooms were terrible. You can notice that there was no maintenance, everything is falling apart. Towels are dated with wholes. 2 days we had only one shower towel for 2 person,... There are all kinds of stains everywhere. (Check the pictures). I could go on and on.... Well, the good thing was that we only sleep in the hotel and we did not use anything else, so they could not ruin our vacation. But I am angry because I pay for the hotel with 5 stars. Somebody should take care about ranking the hotel!!! Anyway this was our last stay in this forgotten sea pearl. Please be careful, pictures shown by the site are old and covid just make some things even worse. If you have booked CANCLE IT!!!

Swimming Pool Access Room comfort bed Breakfast Nice

- Staffs not gud in English - Phone in room not working well - no shuttle in morning - plates inside room Dirty and Dust - Far from town place and tuk tuk or grab dam expensive from location - No restaurant and Stalls near to hotel - Very far from Town 300 baht very time to pay

the staff

very old and not maintained kitchen is not clean and the fresh food is displayed without icing

the location was good, staff are extremely friendly and helpful. the room I chose I was with a spa bath and we enjoyed it. overall experience was good and we really enjoyed this. the best thing I liked about the hotel was that the rooms are very spacious and there’s constantly hot water running.

breakfast area is far from the lobby so walking is there there sadly. there were too many red ants in the bathroom which specially surrounded the pot. I would recommend if you taking the spa bath rooms do take them on the top floor as we had the ground floor one and there might be chances u will have some things floating in them due to the bushes. house cleaning can come anytime when u not there but there’s nothing to worry and nothing bad happened to us but just be mindful of your belongings.

the rooms themselves were nice.

was almost too big a place, and very little people around when i was there. seems like once upon a time the hotel was really great. food in the restaurant was really expensive and getting a cab anywhere near was also expensive.

food

location and safety

All Staff and esp Wyndeham member staff

location , old run down - smell of sewerage outside room , room service took forever to answer and then we find out we have an old menu in room with wrong number for room service !

the worst hotel ever bad service not clean no one can when u call for any service not friendly

the worst hotel ever bad service not clean no one can when u call for any service not friendly

Reception service terrible! Not good! Our check in was 2 pm I knew we were going to be late 11pm so I let them know they said no problem however when we are arrived at our room it was not ready 🤔 so 12am they completed our room ! We have stayed in a lot of places and I’d have to say this was very disappointing! Breakfast was great !

No English speaking receptionist makes it difficult when Something not right they don’t understand Frustrating

room decorations

noises all the time