The room was perfect. Everything we needed was provided. The staff went above and beyond to make our stay happy and comfortable. We stayed for 1 night as we had a Heathrow flight. Breakfast was delicious with lots of choice. The restaurant staff were happy to help. The taxi service to the airport was brilliant. I can't praise them enough.

Everything was perfect

Rooms excellent,,food good, staff lovely, great for Terminal 5 and Tesla owners.

All good.

The fact that the staff changed our room 3 times to get one of an acceptable standard.

The rooms were tired, grubby and looked dirty. The ceiling in bathroom had been repaired and the plaster was not finished. The carpets looked filthy. The black bathroom floor tiles were covered in white stains maybe from cleaning materials. Very disappointed in the Hilton brand. If i was from hilton head office I would be ashamed of some of the rooms in this property!

Nice rooms and good restaurants.

Wellness is really nice only sauna and some facilities out of order and this was not mentioned unfortunately.

Helpful front desk staff, spacious room, cleanliness and lay out

My booking wasn’t even on their system. Spent precious time at the reception-2hrs Fire alarm on 3rd floor woke me up thrice and made us nervous without sleep. spending our stay at foyer was not pleasant.

Fantastic breakfast Clean and welcoming facility Very quiet and comfortable

Free in room bottled water for non-members

Very friendly staff & little welcome chocolate and note in room

Exec lounge a little small

The food was decent and the room was fairly clean. That's about it.

- Most of the facilities in the spa area (not for treatments) were not working. Which was disappointing as that's why we booked the hotel. - Our bathtub wouldn't drain. - The bed was literally rock hard and so uncomfortable. - The lighting didn't all work properly.

Menu and bar choices very good.

Its situation

The atmosphere the exec lounge was amazing

J’ai payé un prix qui ne correspondait pas à Ce que j’ai eu. Les explications concernant le paiement n’étaient pas claires. Je n’ai pas pu accéder à la prestation payée ni au restaurant le dernier jour

Not much

The bath plug was stuck down couldn’t let the water out, the rooms were dirty the towels were soaked! The food wasn’t great The heating in the room was stuck on and the front office wasn’t helpful

Location was good

Fire Alarm going off early hours of the morning. Evening dinner wasn’t worth it and what the menu said to what came out on my plate was different. I told the staff and they just said we ran out.

Lovely big room. Very comfortable bed. Very hot water for a lovely bath. Good selection for room service. Staff very welcoming & informative. Bus to airport ran every half hour & took 10 minutes, pay on board.

Nothing

Great hotel clean and large rooms excellent staff and fantastic food. Thoroughly recommended.

The mezzanine bar was closed what a shame.

Super comfy

I went for one night stay for my 40th birthday . We used the spa facilities . Simran at the spa was very welcoming and was very kind to allow us to stay more than 1/2 hr slot as per booking . It was a real treat . The Jaccuzi pool had so much pressure and just what we needed . Both sauna and steam room also was great . The ice room was not working at the time . Breakfast was ok - not much options for Halal Dining but with some sweet stuff like pancakes , pastries , butter and Jam and if you want savoury eggs , hash browns and beans . It was sufficient for both me and husband . ***We always used to go to the spa prior to the pandemic then it was out of order for years . I am so glad it’s back open now and we can’t wait for our next overnight getaway ***

I didn’t like the pillows and found them too soft . Hubby didn’t like the reception area playing Metallica music at 7 am . Don’t get us wrong we love this kind of music but just not first thing in the morning. We did pass our comments to the checkout team on the day .

A siren environment where one can view nature. I thought this hotel would be noisy due to its location at the airport premises but u would not know planes are landing and taking up.

Guest reception and support for bags needs a review. My wife and I were left to struggle with our bags during checking in and out of the hotel.

Has a pool and spa services.

Staff professionalism for a Hilton hotel very poor. I don’t usually like to comment on such things as I work in the travel industry so understand the challenges however every request was made more difficult had to repeat requests and felt passed around from one staff to another even with room service orders. The idea was to also be close to T5 but that also ended up costing £20 each way nullifying any saving.

Have stayed here before as convenient for Terminal 5 and very quiet plus it has free use of spa for guests which is good value.

It feels a bit impersonal and very international. Sense that most are passing through, but staff are friendly and polite and work very hard. It was disappointing that certain features of the spa were out of order, especially the salt room and rain showers and I wish people would shower after using sauna , before plunging into hydro pool.

Ashvina, who welcomed us, was First Class and checked us in quickly and efficiently allowing us early access to our room and, as an unexpected bonus, upgraded us to the Executive Level as “Guest Of The Day! This meant that we could enjoy the facilities of the Executive Lounge on the 4th Floor (well worth seeking out if you have the option - or the time) which had a great view of Windsor Castle courtesy of the telescope provided, as well as a variety of excellent snacks and beverages. We appreciated the proximity of the Hilton to Terminal 5 from which we had a flight leaving early the following morning (10 minutes on the bus or pre-booked transfer).

Booking us into a twin room instead of a double - but that was my fault because I did the booking!

Everything was so nice and clean. Staff were very kind.

Nothing.

Breakfast was great but when we went to get more drinks are table was cleared of what we were eating and other people were sitting there

Room cleaned and curticy at breakfast

Clean, well equipped, good facilities

Restaurant was closed and spa facilities weren’t available until 12pm which was useless to us as we had a conference starting at 1!

Reha on reception friendly professional welcoming. Good food in restaurant at reasonable price. Room clean, spacious and comfortable. Friendly staff.

Nothing

Very handy for terminal 5 LHR

Heating and ventilation a bit hit or miss. Some areas quite chilly, yet the Executive longe was exceptionally warm.

Clean

£4 for water

did not participate

it was all good

THE LOCATION TO THE AIRPORT AND COMFORT OF ROOM

THE DINING AREA TO EAT WAS COLD

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