Friendly staff but language issues, must have Arabic & English speaking staff.

AC controls to be up-gradated, no routine house keeping services.

Location and free parking

Everything was good.

location and staff

beds are so high it is impossible for an elderly person to climb on them

The location was perfect. Near by main enterance Masjid An-Nabawi. I did extend 1 night there. The staff really helpfull for that. Free parking also available.

Room 712, the air conditioner not function very well. I can't increase the room temperature but it's not a big problem for us.

The location is perfect just very close to masjid al nabwi.. the ac and cooling was excellent.. the beds were very comfortable..

Norhing

Very very good,.... Neat to HARAM, clean, and comfort,..... Staff is very kind, and friendly.

The only thing that I like about the property is that it was near to Masjid Al Nabawai (female entrance) or gate 21. Other than that the stay was a big disappointment. I will not stay in there again.

-The rooms as they look in the hotel pictures very big but in real the are very small. -Lack of lightening and darky rooms. -Furniture need to be renewed or change because some of them had wear and tear sign. -very bad and ridiculous room service. For cleaning or changing bedding it took them almost 7 hours to come even after several calls to room service and visits to the receptions . Out of three nights stay, room service came only one day after several calls. -Reception staff is not helpful and lack etiquettes. -No proper cleaning were provided. - Lack of toiletries, towels and no regular bathroom cleaning. - They wrote in coffee maker machine at the time of booking the room but in the room no coffee maker but only a electric kettle. And when I ask then they said its never been available and with mocking style he said may be in future! Ridiculous behavior. - I will rate this hotel 4/10 and 4 i am rating just only because of near to Al Haram thats it!

Location Was excellent, room was quiet and comfortable. Reception staff Mr. Ahmed is very nice and kind person.

1)Delay in housekeeping as they will not attend as soon as you inform them. 2)As for Parking there is a big issue for locals who are travelling by car specially if you are a non-Saudi. I parked my car on 1st day, the second day i went out to bring medicine for my wife after returning the Secuity denied me allowing to go inside saying the Ritz parking place is full. one of the Security there behaved very rudely. there was parking place but not allowed. then I agreed that I will pay then also the Security personal denied rudely saying " THERE IS NO PLACE I WILL NOT ALLOW YOU. after negotiation he allowed me to go with pay parking. - request to keep polite and gentleman. 3). first 2 nights there were kids in the neighboring room playing all the time in the corridor - request to the hotel to please dont allow kids to play in the corridor. 4) House-Keeping staff talk louder while cleaning the empty rooms which will disturb you a lot. - request to the hotel to inform them to maintain silence.

Location was great.

Beds weren’t very comfortable and wait times for the elevators was long during prayers

Its location to haram! Very close to gate no. 25 womens gate. About 5 mins walking! But staff were very helpful! Availability of wheelchair

Had to request to clean the rooms.

Location is perfect

Cleaning

Only location

cleanliness, AC, value for money, staff,

The location was excellent.

The housekeeping staff.

Excellent location Cleanliness Fast food outlets available around the hotel

Busy lifts No parking for own customers

It was an average room with high rate

Too expensive

I like the nearest from the holy mosque..and the receptionist, Ms.Bashir was helpful 👌

The towel was over use and some insects in the bath and last thing the A/C control we can't adjust the thermostat

Housekeeping and location good

Rooms Space is not comfortable

Location was great - hardly 7 minute walk from ladies entrance gate which was an added advantage for us. Rooms were clean and tidy without any smell. free parking was definitely a great addition.

It's one of the best places to stay in the holy city of Madina. The proximity to the mosque is too good. It's very close to the ladies praying area. The staff is extremely helpful...a special to Mr Osama Adil the housekeeping manager who was extremely hospitable and he made sure that our stay was comfortable. The entire housekeeping team is very welcoming...also Mr Khader the housekeeping staff boy was too helping. Ms Hannan at the reception is also very helpful. The hotel has been renovated recently and everything is comfortable. Looking forward to stay again in Ritz Madina

Nothing