Staff was kind and helpful. My room was well decorated and comfortable. Housekeeping services very handy. General cleaning was good.

Actually i didn’t like breakfast. Food variaties were limited, buffet was splited not easy to reach. TV set and channels in the room sholud be improved a bit.

Location

Dated

Room cleaning and beddings are ok

Laundry service is poor. Breakfast - couldn’t try, because after we dined the table to have finally have it someone decided it is the best time to wash the top and we had a rain of dirty water on our heads, food… we were shocked and asked for a manager, who said that it’s fine we can take another table. Which we decided not to do, just to change and find another place. Important to mention front desk still charged us for the breakfast we never had, even though they were informed about the situation.

The staff is super friendly and professional.

Nothing all was good.

موقعه جنب المول والموظفين المحترمين البشوشين

زحمه سيارات حول الفندق وصعوبه الوصول والخروج والمخدات كانت لينه جدا

Breakfast was really nice. Waiters were very attentive

I hated the check in. We arrived early, had breakfast and at about 11 am we asked if we could get into our rooms as we were tired and needed to take a shower and feel.better. The rooms were not occupied and were ready for occupation..They told us that there would be an.additional charge of 300 Dirhams. I said that it was robbery and they should escalate. They did nothing about my complaint. I was charged 300 Dirhams for.1 hour early.check in. I will retaliate by giving your hotel tne worst revue on Trip advisor and Google. This stupidity will cost you big time

Special thanks to the amazing lady in the reception I forget her name it start with “M“ she gave us an early check in , and she was really understandable

Nothing

The rooms have been updated to a high standard and much more trendy.

The check-in at the reception was a bit slow. They need to be more efficient as travelers are often tired when they arrive and need to have the process of checking in done very quickly.

Location, Staff and cleanness

We always pick this hotel for its perfect location in the Mall of the Emirates. So convenient to meet friends in different restaurants, and to shop and drop the bags, or rest for a while! However we were very disappointed this time.

We stayed here over ten times. Being regular customers, we were very offended by the way we were treated at check-in. We arrived late in the evening, our card had a network issue, and the person at reception, Eyad, was extremely rude and non cooperative. The next morning our issue was solved immediately by another, much more competent person, Faissal. It seems there was no issue at all to start with. Only an ignorant staff member. No apologies were made, except when I complained again at checkout.

الفندق موقعه أعلى مجمع الامارات مول وسكي دبي وكارفور من جهة الشرق .. وسهل الوصول لمترو دبي للرحلات من خلال الامارات مول لمجمع دبي مول لحضور عرض النافورة الراقصة الساعة 6 مساءً. الفندق مريح للعوائل به مسبح مفتوح وجاكوزي وصالة رياضية كلها مجانية الفندق بها عدة مطاعم راقية ومتنوعة والفطور بوفيه متنوع وتوقيت تقديم الفطور مناسب .. انصحكم بحجز الفطور مع الغرفة لم نحتاج للخروج من منطقة الفندق والمول الامارات إلا للقرية العالمية بالتاكسي التاكسي متوفرين بكثرة تحت الفندق الفندق سريعين في الاستجابة وتلبية الخدمات

اكتشفنا ان حجزنا مش مضبوط.. نحن طلبنا غرفتين لعدد 6 اشخاص وكان الحجز غرفتين لعدد 3 اشخاص .. وكان علينا دفع الفارق الحمام زجاجي .. ولكن هناك ستائر عن الفضيحة لا نعرف الحكمة من وجود مصعدين للفندق .. واحد من الاستقبال مع المجمع مع الفندق ... والآخر من الفندق مع الحجرات..

The staff were very friendly and helpful. Some of the ones whose names i remember are Sami, Amr, Ibrahim. But generally all the staff were super friendly . The food was great.

Not much really. Cant think of anything i did not like

As I am a breakfast lover, it plays a crucial role in my satisfaction or dissatisfaction. having this point in mind, I can say that the quality and variety of breakfast was very good.

well, i guess everything was good enough. while personnel were polite, I would suggest that the owners of the hotel may want to hold some training sessions for the staff to level them upper in term of customer care...

Nie trzeba naprawdę nic pisać. Trzeba przyjechać. Podczas pobytu każdy czuje się tak, jakby był najważniejszym gościem w hotelu. Obsługa przemiła. Po przyjeździe "przydzielony" opiekun pokoju, który był przemiły. Pościele odświeżane codziennie. Nic dodać, nic ująć. Z całą pewnością jeszcze tam wrócimy. Dzięki pobytowi tutaj podczas innych wyjazdów w pierwszej kolejności będziemy szukać miejsc właśnie w tej sieci

nie ma takiej rzeczy

confort

na

Junior suite was amazing for our family. Loved the food at Best. Staff friendly and accommodating.

- its very clean - we asked for the renovated rooms - staff were super accommodating to all our needs - mall access - very safe

- breakfast was average - everything else was good

The staff is beyond amazing The facility is great Location is convenient

I can’t think of anything

Great choice for breakfast ! Very nice roof pool. And of course great location (Mall and metro).

Great value Commected to the mall Renovated rooms

Nil

Location , service . All was great .

Slow in answering call from the reception . Sometimes had to call couple of times no answer. But once they call back or they answer ,all is in place .

نظافة الغرفه ممتازه

الموظفين في كل مكان

موقع الغرفة تصريف مياه الدش سيء

mall aproape

all ok😀

the hotel upgraded me to executive suite without me asking.

nothing

Location

The room had a moldy smell. They moved me to a different room( with no upgrade or even an apology) and in the middle of the night i woke up with the same horrible mold smell I couldn't breath and couldn't even open the windows. It was a very strong smell of mold.

Great Staff and location, clean rooms, within Mall of Emirates, good breakfast and snacks for Club room. Hotel is under renovation, but still quite atmosphere .

Minor things not to down my review, hotel to mall door closed after 2am, so be careful if you will be watching late movies. Toilet Shattaf (wash hose) is one of the worst type ever, difficult to handle, hard to press, needs to be replaced with standard one.

Great location. Clean rooms. Great and efficient staff. Lousy breakfast

Gym is a little dated Breakfafst options lousy.