many swimming pools, variety of restaurants and foods, good entertainment, drinks and juices are available everywhere.

the automatic coffee machines were broken almost everywhere we went except in the counter in the hotel lobby.

Просто потрясающий отель, понравилось абсолютно все. Всем смело рекомендую. Ниже по пунктам: 1. Шикарный огромный пляж, море огорожено сеткой, ограждение достаточно большое, есть много места поплавать. Море сразу достаточно глубокое, что очень классно, не нужно идти километр до глубины. Чистое, особо не встречала никакой грязи. Места всем хватает. 2. Много всяких баров и на пляже в том числе, не нужно далеко идти за напитком, все под боком. 3. Еда просто супер. Мы на шведский стол ходили только на завтрак, ужинали всегда в ресторанах. Это прямо огромное преимущество отеля - прекрасные рестораны без ограничений по сумме ужина, разная тематика, с видом на анимацию, просто бомба. Особенно понравились рыбный и мясной рестораны. В рыбном ресторане превосходный менеджер, очень приветливый и доброжелательный. 4. Хорошие напитки, в том числе алкогольные. Хорошее вино из бутылок, не из пакетов, как я видела в других пятерках. 5. Прекрасная анимация, лучше в ОАЭ я нигде не видела, на любой вкус. Тут тебе и диджей сеты у бассейна, и живая музыка, и крутые цирковые шоу, и чил. Параллельно анимация на двух сценах на выбор. Очень классно. 5. Спортивные мероприятия днем на любой вкус, аква-аэробика, сапы по утрам, теннис, настольный теннис, волейбол, водное поло, йога. 6. Очень приятный остров Al Marjan, при желании можно выйти за территорию и прогуляться по набережной. Особо интересного ничего там нет, дальше стоят только отели. 7. Очень классный аквапарк на территории. Для детей это всегда важно и прикольно иметь горки в отеле. 8. Нашли потрясающий аквапарк в 15 мин езды от отеля. Рекомендую туда обязательно съездить. Его главное достоинство в том, что там практически не бывает посетителей, при этом все горки в отличном состоянии и можно прямо укататься на чем угодно без очередей. Единственный минус - оттуда трудно вызвать такси и дорого. Мы просили на ресепшн аквапарка нам вызывать, но удобнее, если на арендованной машине.

Dinner-Pool-Isla Live Band

Took a lot of time for check-in, for which we lost more than 2-21/2 hrs due to the room mix-up and housekeeping. The staff was very understanding and managed to wrap things up on time.

Economical

The food was terrible! The rooms are dated

The food is amazing.

A bit of a toned down for the price

Selection was quite weak and quality of food was much worse compared to the previous year.

Первая береговая линия и свой пляж это очень круто.

Everything

Nothing

الموظفون الاستقبال والخدم رائعون جدًا

لا شيء كل شيء جميل

Excellent

Ambience and facilities were good. Overall experience was very good.

Al carte Restaurant's booking has to be done earlier itself preferably before 5pm which is not acceptable as they should give better restaurant options to guests. My car was given for valet parking and their staff damaged the front underneath aluminium support frame below radiator and bottom shield while parking or removing car from their premises. My car height is comparatively low and they should have taken precaution while manoeuvring such cars. I understand the hotel was overbooked for Eid holidays and they must have tried to park cars on other places other than designated parking bays. I came to know about this only the next week thereafter (after Eid holidays) when notified my concern , they rejected saying it did not happen from their end which is not true as I take good care of my car and I know every bit of my car. I am disappointed with the way they rejected my concern outrigtly and this costed my an additional 3000 dhs to fix the same.

The location and facilities

Operations and finance department was horrible to get my refund everyday they promise to process it, but they never did

very bad I found a cockroach in the bedroom, and the children were disturbed and completely uncomfortable

very bad I found a cockroach in the bedroom, and the children were disturbed and completely uncomfortable

External areas such as the pool/entertainment

Rooms in poor condition and need refurbishment

Price is all inclusive. Service is First class.

1. I wish there were more Arabic food variety. 2. get rid of the unpleasant smell in the room, that I think is from the bedding.

Amazing facilities for children, great food selection, ease of roaming around, everything is in close proximity so not alot of walking around

The pool area for kids should definitely have a shade on it, considering it's almost 9 months of summer here in UAE, it makes no sense to have the kids pool without a shade on it Also, pls keep dental kits in the washrooms instead of making the guest ask for them

it is all-inclusive

lots of things to do and lovely location

nothing but was very busy

the spread

nothing in particular

Great all-inclusive package. Awesome for families. Large resort so lots to choose from and the kids club was great. Staff were very friendly and helpful.

Impossible to get reservations at any of the a la carte restaurant options.

the carnival was good and the reception was so helpful and Fast,

the food was better before

great staff

sunbeds could be more comfortable.

All inclusive with Ala Carte Restaurants options

the check in process and staff attentiveness was below average compared to other hotels. Seems like they are trained to disregard people needs

good location and size. great for kids.

Poor experience at check in, long wait despite arriving early and not given room keys until after 4pm, this meant our first day was almost over by the time we eventually got into our room and changed, one of our bags had been left in the car so I had to go with the valet to collect this again. room did not smell great and possibly the cleaning had been rushed. at one point when we were in the toon a random staff member walked in looking for chemical set. no idea what this was In addition, and despite multiple attempts to make a restaurant reservation, I was unable to get through over the phone to reservation team. my contact number was taken twice but no follow up. subsequently I went to reception to be told after another 20min wait that there were no tables available in any of the a la carte restaurants at all. this was very disappointing as we were entertaining family from the uk and had recommended Rixos to them from previous trips. I did ask to speak with a manager but was told he was not available. overall not great service and disappointed with the overall experience for not a cheap hotel. I mentioned this when leaving but was offered no form of compensation or option to speak with a manager. hotel seemed very busy and perhaps levels of service have dropped since our last visit.