classic rooms were in very bad condition. 4K per night for a room where even AC doesn’t work is nit acceptable. I had to pay 1.2K extra per night for a superior room which was in good condition.

location

not clean, old, bad breakfast

Prime location with french style beautiful hotel

Room so small and also costly not up to the level...

To be very honest when I booked the property, I had lot of expectations about the same. But it is not only disappointing, we would not recommend anyone to stay here. The word "Overpriced" is not just the right word to describe. It is terribly high priced. We took superior room with balcony for three persons and it charges more than Rs.11000/-. But the room and the bathroom were so small, it was difficult to move. There was no place to put the extra cot. Even the extra cot and the pillow was extremely uncomfortable. Balcony was hardly opened and it is useless. But the restaurant in the 4th floor is very good. Location was very good. Overall, I would not recommend anyone this hotel, if he wants to stay with family.

Room size. High price. Bathroom No freeze. Bed is very small.

Location was great.

If we paid normal prices, our stay would have been a more reasonable. However, we paid about $210 AUD per night (more than I have paid for a nice hotel in Australia), the prices were inflated because of NYE. That’s fine that the cost was higher, but I expected better service in line with the higher cost, unfortunately the service was appalling. The reception staff were not friendly at check in or check out, or any time in between. We tried to pay for our room about 4 times but every time the eftpos machine was charging upstairs. I saw the staff be rude and unhelpful to other customers as well. No smiles at all. There is no room service - We had to specifically ask on our third day to replace the water and towels. Breakfast was terrible. They put a Christmas cake in our room on our last day which was nice, but that was the only nice thing we experienced from the staff. The location is fantastic. Pondicherry is a really cool city but unfortunately our stay at Le Chateau put a massive dampener on our time there.

Location was good

No parking facilities Shower had no hot water - on a freezing day

Everything is just awesome

Lane in which this hotel is located is a bit too narrow. That makes locomotion a tad tougher than it should be

location is nice but unfriendly property, the staff will lie about check out and they serve the most lousy breakfast

The property has limited staff, they don’t oblige any request even if we have 3 high category room, for 2 hours extension, I had to book an entire night stay as the staff blatantly lied that the property is sold out