Nova Hotel Yerevan

Very clean. Staff were very helpful and polite.

Hospitality, clean room

The cleanness and location

Nothing

The staff at the hotel were truly exceptional. Everyone was incredibly helpful, willing to assist whenever needed, and consistently warm and friendly—especially with our children. Their kindness and smiles made a very positive impression. • The room was spacious with a good layout, offering comfortable areas for a family. • The hotel was clean throughout, and the location in Yerevan was excellent, making it easy to explore the city. • Breakfast was good, even though the variety was limited.

Despite having our request for a double bed confirmed before arrival, we discovered two single beds pushed together and covered with a double sheet to appear as one. This made sleeping arrangements difficult for our child and consequently for us. • The baby cot, which had also been confirmed in advance, arrived without a mattress—only a folded blanket placed inside. When we requested a mattress, we were informed none was available in the correct size. This resulted in our 20-month-old sleeping intermittently in the stroller, which significantly affected our rest. Had we known this earlier, we would have reconsidered our booking. • The pillows were quite old and lumpy, filled with poor-quality material that made them uncomfortable. Overall, while the staff and location were outstanding, the issues with the bedding—especially the baby cot and the poor-quality pillows—had a considerable impact on our stay. With improvements in these areas, the hotel could offer a much better experience for families.