The view if they had given me the room I paid for

Everything, they lost power for hours they didn’t clean our room didn’t bring us fresh towels after we called and asked 12 times. And to top it off our door stopped working and for 2 days we had to be asked to be let in and were promised it be fixed everytime we went in. And to top it off they questioned us why we need to go to our room now when we asked.

The staff was friendly and quite helpful

We arrived, jet lagged, and wanted to rest for a bit but the maids in the outdoor hallway were shouting at each other so we couldn’t rest. It would be useful to have a mat at the door to remove sand from footwear/feet especially since housekeeping is now only every other day

Lovely beach area and the staff were friendly. Good location, 30 mins from the airport and 30 mins to Shirley Heights.

The property was tired in places, our hotel room was dark and had some squashed mosquitoes on the walls. Some of the communal facilities also needed updating.

The private beach and the staff!!

some of the areas were dated and not always clean.

There was one nice pool that was clean. The coffee shop was great. The resort staff was very friendly.

The food was not edible. I was shocked because the reviews said the food was delicious. The guests upstairs from us were extremely loud starting at 6am and front desk did nothing. Bad wifi. Bugs in bed.

The resort was wonderful and had everything we could want or need. The staff was SO friendly and helpful. The food was delicious and the drinks we plentiful. The anchored floats in the ocean are a great touch, to just have somewhere to float and relax. We paid extra for a private dinner in the gazebo on the hill and it was A+ service and amazing food. Definitely recommend that, if it's in your budget. I also loved the cats! I wish I could have brought one home.

The bed could be a little softer and there could be more lighting in the room. Our only real issue was that we had noisy neighbors that seemed to switch out every other night. There were some small ants in our room, but they were everywhere outside as well. Just part of nature.

The bed was like a cloud. The beach was out this wi this world. I love how hard the staff work to make you make you feel comfortable.

A lot flies, but is an island sometimes that happen happens. One of the small pool had two dead water water bug and a dead spider that was the quiet poo pool creepy. So they needed to clean that one up like

Location amazing. Some staff lovely.

Room not cleaned every day, even though $24 a day resort fee. Wi-Fi very patchy in room. Some staff miserable unless you tipped them. Had comments about tips - really put me on edge and made me feel uncomfortable. Thought $24 a day resort fee might have covered tips. Food, like staff attitude, very varied- sometimes good , sometimes not good.

great location

choice of food and drinks

This was a fairly large resort, three pools and large beech area. Plenty of food options and drinks were great.

We had come from an all-inclusive resort on the West side of the island which we we preferred. You need to know that they add on extras at the end (not ALL inclusive) US$24 per room per day (Resort Fee) US$5 per person per day (Guest Tourism Levy) US$2 per person per day (local charity) We also had a hefty spa bill too. This was a busy resort with lots of American guests, some in a "party mood"

It was very relaxing and a variety of things to do. The staff was very friendly and helpful! A couple of restaurants to pick from for lunch, dinner, they bring you drinks while you are laying in the sun!!!! What more could you ask for!!

The Pineapple Grille was a very nice place to eat at night, but it would have been nice if they could have changed the menu a few times instead of having the same thing to eat every night.

Very nice private beach with only the guests. Staff were exceptionally friendly and we saw some of them on a regular basis and they always said hello. Snorkeling trip organized through the hotel was amazing. Excellent massage at the spa with a discount on services. Liked the option of being able to have dinner at the sister resort so we could check it out.

Beach front rooms were quite small but right on the beach especially the bathroom. A little dated, could use updated black out curtains and new cushions on the love seat outside on the balcony. Buffet was average.

Food options were ok and the quality was good, just limited. Entertainment by Ann-Marie and Shawn were the highlights of our nights.

There are too many flies on the property, especially the buffet and bar areas I understand it's nature but this was the most annoying part of the trip. Additional measures need to be put in place to control this.

Location was wonderful. Bar staff and general staff were very polite and helpful. Coffee shop was outstanding. A la carte restaurants were good. Pools and beach were great.

Buffet menus were a bit limited, and main restaurant staff not as welcoming as the other staff. Snack bar staff were not at all helpful. Room decor a bit tired and in need of updating.

The food, the staff, the activities etc etc etc

My stay wasn't long enough

it was a small property, not fully booked which was really nice. People were kind and always there to help.

Rooms are a bit dated but fully functional.

Wonderful colonial style resort. Beautiful beach with palm trees. Peaceful hammock area. Gorgeous mahogany seating in some areas. Lovely spacious room with great views out to sea. Great coffee shop. Cocktails were excellent. Liked that they didn't clean room every day but every other day. In the main restaurant overlooking ocean virtually every table had a pleasant view of the sea. Enjoyed having two other restaurants to visit and particularly loved the unique Outhouse Shack with a great atmosphere, music and views. Even enjoyed the walk up the short hill with pauses at viewpoints and once took the little shuttle cart as my leg was playing up! Staff were all wonderful, courteous and their individual personalities shone through and made it a pleasure having a chat. Extremely laid back and relaxed. We can see why many have been back over many years.

Small point but the gardens throughout the resort were wonderful but the furthest apartments overlooking the ocean hadn't any shrubs etc. It would be nice to see that at least young plants had at least been planted for it to look great in the future.

Location was excellent. Good beach etc.

Food apart from breakfast was pretty mundane and passable at best. Some thought it was good but in the main it wasn't that good apart from some of the buffets. some of the pastries were however, excellent. Pretty awful with thumping music a lot of the time and the poolside Pelican restaurant you need to be very wary of - ordered chicken wraps a couple of times and gave my partner the "runs". saw that when ordering the second time, they pull the chicken from a counter unit (no idea if it is cooled), make the wrap and then re heat on the grill AND NOT to the correct temperature. Food can be reheated in the main BUT it must be at least or above the recommended temperature and this certainly wasn't; same with the chicken wings. This place may as well be the 51st State of the US - so if you like loud Americans then great, if you don't: don't bother. Even the Canadians that were there hated this aspect. And AVOID at all costs buying bottled water from the shop unless you really like being ripped off - it's USD6.00 a bottle for a litre. Of course that is still bellow the Airports USD9.00 a bottle. All in all its certainly not 4 star. A hotels star rating should be fairly uniform across the world so this is probably no more than an upper 2 or lower 3 - Certainly not a 4 star if one is to compare say, a Raddison Blue which is, in the main, a 4 star. Staff were absolutely wonderful of course which one expects in the Caribbean. The room we had was an Ocean view but it was in poor condition. One King bed which was OK, and the aircon was excellent. Furnishings were spartan; one chest of drawers and a couple of bedside units and a table and one chair, all of which had seen better days. Curtains that were awful in that they were threadbare and with a multitude of holes and didn't even reach the floor allowing in a vast amount of light.

The staff were lovely, and the maid looked after the room excellent, so clean and fresh towels. The Gill and Italian you could book, the food was excellent. Loved beach. Breakfasts were good.

Food not great in the buffet lunch and for dinner, if late in most things had gone.

staff and location

food