Location, excellent restaurant in lobby

Felt very cheap, cheap furniture and fixtures.

the location was so good and peaceful

the room was so comfortable

Good facilities

Good decoration

We were not greeted well by the management. We had to wait quite a while to get the key and access card. Access card given 5 pieces but only 2 work. The parking card doesn't work at all! very problematic when going in and out of the room! There are 6 elevators but only one can be used to get to our room floor. Bittersweet memories for our vacation....

Service not good Bad atitude Like everyone own the people money

Close to and easy walking to KLCC.

Room floor dirty, plenty 🪳 cockroach and bed total not same as in booking.

Location

It was a stressful experience to check in and check out. The email that I got mentioned that the facility would accept credit cards. Once I reached the place, I was told to pay by cash, and need to spend time on bank transfers and follow-ups. And at the time of checkout, I waited around 45 minutes for someone to collect my keys. The facility staff was not ready to collect the keys and after a number of phone calls, it was settled. And it looks like the staff in the facility was not allowed to show a pleasant face to the guests and smiling is banned for them too.

location due to an event nearby

No proper service, no onsite staff.

Great service from ABAZ, the agent from the property

It was not luxury at all. Not even close.