Pool was infested with bugs, our three children were covered in bites from the waist down. The hotel staff were friendly but not very accommodating on late checkout times and we ended up paying for a half day to stay a few hours.

Everything.

The room is spacious and clean. The bed is comfortable. Staff are friendly and willing to support. There is a Starbucks downstair and many restaurants nearby.

Nothing

great facilities (gym, kids indoor playground, swimming pool),

the room size

the equipments should be changed to a good one, like hair dryer could choose Japanese brand. and the light of mirrors in the restroom couldn’t work. the welcoming coconut if better could help us open first

Location.

the house keeping staff should put more effort on the cleanliness especially when we are staying in a big 2 bedroom service apartment.

Water dispenser (not bottles) in rooms. Loved having washing machine and kitchen.

Breakfast wasnt included.

Very nice self catering apartment that was super clean and had all the essentials. Excellent view, even from the 9th floor, and very well located around West Lake. The staff were all very helpful and both check in, and check out, was straightforward and fast. There's a very nice, small pool, and an excellent steam room and sauna (in the changing rooms next to the pool),