Friendly staff, beautifully decorated and lovely food.

The team were amazing. The hotel is beautiful. The Christmas decorations and music made it feel so festive. The room was immaculate. Shelley was so accommodating all the time. The restaurant was beautiful, the food outstanding and Lauren made sure we were happy at all times. Outstanding!

N/A

Spa and massage bar food and staff excellent

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Stunning and peaceful

Nothing

It’s a lovely building with lots of character. Fab decor!

We checked out at 11 but receptionist wouldn’t let us use the pool for a quick dip before we left. We didn’t arrive until 1am as we were at a wedding. The room was so hot and the fan we had was terrible.

It was very nicely decorated.

It was in the middle of a housing estate

the food was a little disappointing but everything else was great

We were given such special treatment for the night after our wedding- rose petals on the bed, a little cake and a card from the venue, plus a spectacular room! The staff were incredibly friendly and helpful, couldn't have asked for more!

Beautifully decorated

Friendly staff.

Breakfast and lay out.

Booked a deluxe double room. Got there and had been allocated a double deluxe easy access room which had a disabled wet room instead of the nice bathroom we were expecting. Went to reception and were told that the hotel was fully booked so nothing they could do. Staff not very apologetic or helpful. Pool and bar were underwhelming as was the location - it’s in the middle of a housing estate. Ground floor room very noisy, could here every noise of the room above and outside. Very disappointing stay.

I liked the old looking buildings which gave it character.Everything needed was in the room.The surrounding buildings and scenery was beautiful.

I didn’t like that it was impossible to book spa treatments and would have cost an extra twenty five pounds to use the outdoor pool. The changing rooms were closing at 6pm of which there was no prior notification.

The room was lovely and pool was fantastic

Can't believe you have to pay £27 per person to use the outside pool for an hour if you are not having any treatment on stop of your stay 😡

everything

nothing

only negative was the room we stayed in (53 Bruce Suite) had a strange smell to it, believe it was coming from the shower drain. also, smoke detector had no cover on it just fyi

The suite was lovely and had so much room! The bath was amazing - and the toiletries came in very handy and smelt so good. The hotel called me before our stay to double check our booking and upsell their breakfast, (we didn’t partake in this so can’t comment on the food) and to answer any questions we had. They asked the reason for our stay which was a first wedding anniversary, and on our arrival we had red petals decorating the bed, complimentary cakes and a hand written card welcoming us to the hotel which was really cute and a momentous personal touch (a lot of other hotels charge for this as well). I believe our room had been arranged by Chloe, and it looked really lovely so thank you for this. The staff were very polite and friendly on check in/check out and generally the hotel was quiet and welcoming - very relaxing!

No air con in the room, did have to open the windows, resulting in some unwelcome midges and duvet was very hot at night!. There was a handout on check in noting room service was available but no brochure or any details on what that included, or anything regarding the history of the hotel. There was a little video playing at reception regarding the hotel renovation but with check in/out being really swift, I didn’t get to see it all, so this would have been a really nice touch to have more information on.

lovely quiet and peaceful

not enough sockets in the room

Breakfast, SPA facilities, comfy bed.

quiet, relaxed very friendly vibe throughout the stay

Everything! The staff, cleanliness, food and room. One of the best stays I have had.

One gripe was that Wi-Fi didn’t work in the room

Wonderful in every way! Stunning interior, beaut breakfast, the pool and sauna was marvellous too! Thoroughly recommend!

Nothing

The pool layout & design was lovely but a very awkward environment.