Good breakfast included

No shampoo and hair dryer

The Jacuzzi was nice and the size of the bed in the room that was all

When we went down for breakfast, there was only a few things to eat, and the waiters were so rude that they even told us you can eat whatever is leftover here there was literally nothing apart from some fruits left on the table and some coffee I asked for some eggs because my friend is diabetic, and she needs to eat proper food and they only had some cakes which was full of sugar so overall it was really a bad experience, and I am sorry to give this place zero star

Really nice staff very helpful! The room was clean and big as well as very confortable !

The breakfast could be better

Nothing

Beds are uncomfortable, there isn’t any real cleaning that’s done. We were also scammed by the hotel who wanted to charge us more despite already having paid

Las habitaciones son casas en las que podría vivir perfectamente. Modernas, limpias, bien acondicionadas, silenciosas. Una maravilla sinceramente y por el precio que pagamos, más aún. En sí, el complejo es excepcional. El personal realmente encantador, sobre todo las chicas de origen argentino.

Por un lado la entrada con coche. Hay que ir con cuidado para no saltársela. Segundo, los huéspedes parecen sacados todos de Instagram o de YouTube. Mucho pijo que hace el ambiente un tanto incómodo. Pero no mucho. Lo peor sin duda es el desayuno. Vamos a ver: no todos necesitamos huevos y demás para desayunar. Segundo, lo peor que se le puede hacer a una gran mayoría de personas es hacerles esperar para tomar 1 café. Para eso, me quedo en mi casa. Y si ya tengo que esperar 15-20 min. entonces la cosa no va mal, va fatal. Tercero. Pedimos unas tostadas (o pan tostado) y nos traen dos rebanadas minúsculas a cada uno y ya está. Si quieres más pagas, a pesar de no querer los huevos. Son tan ridículas que incluso la tarrina de mermelada y mantequilla (que por cierto, no importa a qué Estado y en qué hotel de México te alojes que siempre son las mismas) se quedan de sobra. Mi pareja no toma café, así que obligatoriamente té. Si quiere un Nesquick o similar, pagas. El zumo, muy rico. La fruta, sin variedad (papaya). Resumiendo, tras ese desayuno nos fuimos a desayunar apropiadamente a Playa del Carmen y compramos algo de desayuno para el día siguiente. Por favor, aprendan que en los hoteles, tanto para el personal como para los clientes, es mucho más efectivo un autoservicio. Esperar para un café a primera hora de la mañana, es criminal.

La srta que hizo el Check In era muy amable.

Entraron a mi habitación por la noche junto a otros huéspedes porque creían que la habitación estaba vacía. La srta argentina del check out en la mañana no es nada amable y mucho menos simpática o agradable, se nota que no le gusta su trabajo. La habitacion esta muy deteriorada.

La disposición del alojamiento, en la planta de abajo la sala y cocina súper equipada con utensilios, con aire acondicionado y tv smart; y la parte de arriba el cuarto, amplio, limpio, muy bonito y equipado. Me gustó mucho la atención del personal, en especial de Ezequiel.

El equipo de aire acondicionado de la habitación, funciona muy bien, pero ya está viejito y hace un poco de ruido. Para quienes van en su propio vehículo, está perfecto el lugar, un poco retirado de la mancha urbana, pero a 10 minutos del centro. El problema es para quienes tienen que tomar taxi o transporte publico, les resultará un poco incomodo por la distancia. En realidad todo ok!

Very good place, comfy, affordable, clean

TV not working properly

De kamer met twee verdiepingen was leuk, dat zie je niet vaak.

Veel geluidsoverlast v.d. Drukke weg. Heel slecht ontbijt, geen smaak en weinig keuze. Niet altijd handdoeken voor het zwembad beschikbaar. 1 persoon bij de receptie sprak voldoende Engels, 1 persoon deed ontzettend zijn best maar het was moeilijk te verstaan en 1 persoon deed alsof hij Engels sprak maar verstond je totaal niet.

hotel 5 etoile tres sympa nous avons beneficier des tarif saison basse le personelle tres sympa petit dej copieux rien a dire

rien a dire

Le chambre, la cuisine Au calme vu que le logement est au fond de l’hôtel

Le jacuzzi, la piscine

We arrived during the evening for 1 night as we took the ferry to Cozumel island the next early morning. The location was great as it was only 8min to the terminal

The shower was stinky and we didn't have water. Besides that, we booked with the breakfeast which started at 7.30am where we couldn't attend as we needed to be at the ferry terminal for 7am. We asked if it was possible to prepare a small take away breakfeat but was declined

Great stay and a very big room!

Could have been cleaner.

nothing

no hot water and the staff play like the incident just happened , they don’t care about it

The hotel is nice.. The room on the higher floor was super.

The room was not ready in time.

Everything was clean, very nice amenities. Friendly staff.

There was nothing I could say I liked.

there is no way this is a 5*, I may give them 1* at a push. is more of a recycled place with rubbish on the plot next to it as a view. rooms feel like jail as no windows to outside just the hall and a little one on the top which made it feel like a jail room. TV was not working at all. breakfast was diabolical. I would recommend you stay away from this place.

We liked the big swimming pool, the apartment was spacious enough to keep your things tidy. The shower has good hot water pressure.

Very weak wifi connection to our room, we needed to be close to the lobby or restaurants to have good signal. The first day, we found water leaking from the kitchen sink all over the floor. They could fix the problem at the same night. We would have liked to have the kitchen a bit cleaner. We had to wash the kitchen utensils before cooking.

Nice pool, jacuzzi, well kept garden around hotel area

Location next to busy road, poorly equipped room (no fridge, hair dryer, kettle)

Very nice staff, good breakfast.

Mold in the room. :-(

The room was huge. we had a lot of space

it wasn’t too clean the bathroom and also the pool

The decor was beautiful and very unique, my dog was treated Wonderful and it was obvious the hotel was designed very pet friendly you have dog cleaning stations and water bowls. The pool is big and has a lot of space to sit and relax.

If you don't get to breakfast early you have to wait until they bring new food.

Very nicely decorated and the layout was great. Our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc. The appartment was really spacious. The breakfast was great too.

nothing

IT was a very bad experience in Mexico, the room stink of moisture and smelled humidity, a lot of insects in the room. no windows in the room. avoid this hotel, I don’t know why it’s rated 5 stars!!!! really very poor… The quality of the hotel is also measured by the responsiveness in the event of a complaint, here nobody care!

Beautiful garden and pool area. staff in restaurant are nice!

Bad smell in the flat. I had to run extra miles for pillows, towels; our daughter’s bed was not ready. No hot water in the shower.

flat was spacious and nice, bed was comfy, shower has good pressure

in the same morning of our arrival they contacted us on Whatsapp telling us to pay through a shifty website looking like booking.com or they couldn't guarantee the room. Attempted a credit card hold of 10 times the price of the room, we refused. Arrived at check-in at 15:00, had to wait more than 1 hour to get the room without any communication. At 16:00 the employee at check-in finished her shift and refused to answer any further question as someone else was now on shift. When we finally got the room, we found the bathroom disgusting, full of hairs and of dirt in every corner. Only hotel in Quintana Roo where we were totally disgusted. All in all they ruined my morning as we wasted a lot of time figuring out their supposed payment, and then ruined our plans in the afternoon as we had to wait so long to get the room.