Comfy bed and rooms are clean and well decorated

The staff, (the young girl at reception in particular) and others are extremely rude, unhelpful and makes you feel very unwelcome as a foreign guest. We had to take a bus into Florence from Paris overnight as all train reservations had been taken and there were some protests taking place in France making it difficult to travel, we arrived in florence and hotel at 4am in the morning, by 7am we had been sitting in rain and worn out from the crazy night the girl saw us as she stared her shift and completely ignored us and acted like we weren't there, after we went to look for cover and dry up at a laundromat returning at 10 asking if we could pay a fee to check in early, or at least leave our bags or just have a meal at their cafe she told us with great attitude that we can't be here and not welcome untill 2 (again pouring with rain, luggage in hand, my mother older woman, she could not even have the courtesy to be nice in any way. Return at 2 still met with the worst attitude. Someone like this should not be responsible for receiving your guests!

The staff was very friendly! The room was clean and the bed comfy.

Fantastic hotel and staff. A little out if the centre but easy to get to by tram and a short walk. Supermarket across the road aswell as bars and cafes nearby. Would highly recommend

Nothing

Very nice

Everything was good

Very comfortable rooms for a small price.

Check-in hours finishing too early (I'd like to be able to arrive at 10-11 pm).

clean , fresh and a good location very quite in the evening.

could of been supplied with a coffee maker and complimentary water on arrival

Very polite staff, there is a bus station 30 meters away. You can reach the historical center by changing a bus and a tram ( 20 minutes ).

From my point of view the price was a little bit too high compared to what the hotel offers. The room was very small, not enough space around the bed. The sound proofing level was extremely poor, I could hear all the cars, scooters and especially the conversations from the room next door, every single word.

Fantastic staff, very friendly and helpful! Highly recommend!!