Location ok

I had booked the property from 7th Jan to 24th Jan. There are security lapses. I was given ground floor room and at night 11 pm someone broke into the security system and enter red the property and rang the bell of my room. Next day morning I found the person sleeping in the lobby. When I complaint to the services they did not do anything to make sure that person feels safe. No investigation was conducted and I was advised to call police if this happens. I had to leave the property immediately and stayed for one night in a hotel and next day moved out. They are not refunding my money as I had to change due to security lapses and I had paid 1700 Euros for the period should be refunded … I request booking.com to take action and help getting my money back !!!

WORST Experience EVER !!!!! RUN AWAY! Nothing I couldn’t even get in because of the lock on the door of my apartment was broken. Only got unhelpful people on the phone that asked me to send proof videos of the door. Waited 3h in front of the door, nobody came.

There was nothing good about this experience. Couldn’t even access my apartment nobody came, worst people unhelpful on the phone. I was a girl alone by night. They couldn’t be bothered. I went to the police station to file complaint.

Charmant flat lumineux et bien équipé.

Rien.

Nada, ni siquiera hemos podido dormir en el.

Cuando llegamos, a las 7 de la tarde, el apartamento estaba sin limpiar. Daba asco entrar. Llamamos a la empresa y no nos daban ninguna solución. Tuvimos que irnos a otro hotel. Pésima organización y falta de soluciones. Encima nos han cobrado por adelantado… La central de la empresa está en Bélgica y el apartamento en Luxemburgo. Nos sentimos totalmente abandonados.

La ubicación, la cama súper cómoda, y el piso en general está muy bien

Todo me gustó, pero hubo cosas que dejan mal sabor de boca, es el tema de los códigos, 1 día antes del viaje te los mandan, y una vez llegas allí la cerradura de la puerta del edificio no necesita código(así que puede entrar cualquiera al hall, y es lo que pasó , la primera noche nos encontramos a un homeless ahi durmiendo), quitando eso, los códigos de las cerraduras es complicado de entender, una vez lo pillas es fácil, hay que abrir la puerta del hall y la caja de llaves(pero el código lo teníamos mal y no la podíamos abrir, menos mal que el hombre dueño nos ayudó y nos dio en codigo bien) y en cuanto al piso para acceder igual, iba con código y con la llave mando a distancia iba bien y no nos daba problemas. Quitando la parte de los códigos el apartado estaba muy bien, es lo que necesitas para unas vacaciones, si te lo tomas con humor es como hacer un scape room

Bedden lagen prima, op loopafstand van het centrum

We zijn 2uur!!! Bezig geweest om eindelijk het appartement binnen te komen. De codes werkte niet, de voordeur bleek anders te werken dan aangegeven en de sleutelboxen bij de ingang zijn kapot.

practicidad con el chek in y check out departamento completo muy comodo impecable diseño buena ubicacion de todo muy seguro todo

un poco polvoso no tiene aire acondicionado o un ventilador para refrescar un poco mal la relacion precio-lugar pocas toallas, pocas amenidades de aseo precio de lugares de parking muy alto

La porte était cassée je n’ai jamais pu rentrer

La porte était cassée je n’ai jamais pu rentrer

La posizione ottima

1. Ci sono problemi con il checkin, manca un codice di accesso e bisogna contattare l'assistenza per entrare 2. Dopo qualche giorno, la porta di ingresso si è rotta e non è stata mai aggiustata nonostante le segnalazioni 3. L'ingresso ha uno strano odore 4. I miei vicini di camera hanno avuto problemi con l'accesso alla stanza, hanno dovuto chiamare un fabbro perchè l'assistenza non è stata d'aiuto. Hanno passato la notte a dormire in corridoio (potete leggere la loro storia nelle recensioni precedenti).

La ubicación muy cerca del centro

La habitación sucia, el codigo de entrada al edificio no coinciden , muy mala experiencia

Nothing.

Everything.

Good location, walking distance from the city centre. Spacious room with nice kitchen.

Incredibly disappointing. Upon arrival we found that the front door doesn't work properly (an issue that, based off previous reviews, has been ongoing for a long time), meaning you'll have to go around the building to use the back entrance. Slight inconvenience, but not the end of the world. However the real trouble starts with entering your room, or rather *trying* to enter your room. More specifically the pincode based lock system doesn't work properly, as the majority of the time the doors simply do not unlock, despite carefully following the instructions step by step and entering the correct code. At first we thought it was just us doing it wrong as we'd just arrived and after a few tries we did manage to get in. Turns out it wasn't us. Turns out it's their whole system that's broken. This is particularly frustrating when it happens when you're trying to get back into your room late at night, tired and wanting to go to bed, and you still don't have any luck with the door after twenty minutes of trying. All of this would be annoying enough as is, but what really elevated this whole experience from merely 'bad' to truly horrible was the incredibly poor customer service, or rather lack thereof. As you call to get help with entering your room, you're greeted by an incredibly incapable and unhelpful employee who will say they're gonna look at solutions for you only to then put you on hold for twenty minutes and then simply end the call while you're still waiting. When you then call again you have to repeat the whole story even though this is *clearly* the same person you just spoke to. They will either end the call or put you on hold again for another half hour with no solution in sight.

Only able to access room on first night - cylinder lock on door was not working, over an hour of trying it finally opened. Not as lucky the next morning, left for an hour, came back and door cylinder was not working. Spent 7 hours in the corridor trying to get in touch with Smartflats - absolutely hopeless. Had to stay in another hotel that night, my medication and possession were still at my room (303) at Smartflats. Returned the next day, still no luck getting in the room, called a locksmith, Smartflats couldn't care less and there's no-one there in Luxembourg to handle problems. I finally got in the room and collected my things as I had managed to get another hotel for the next 5 nights, left the room and even though I went back to check many times the door was still locked. Not only my room but several guests had the same problem - Room 001 and 103/203.

On site reception, someone in Luxembourg that can help. Smartflats send by email the entry code and code for the room, unfortunately it is the wrong entry code - there were 2 couples and myself trying to enter the building, all of us were calling/texting Smartflats without success - checkin is at 4pm so I think they finish work before that, its a Belgium number. Luckily a guest staying there gave us the correct code.

I couldn't get into the room! Door lock wasn't working. I had to get an another hotel. Expect full refund.

Absolutely horrible experience. Took me 2 hours to talking to customer service to get into the flat. No one sent a code for the door, and customer service took a long time to send me the correct code. Bad experience.

See above

Location

It was very difficult to get into the property. The codes that were given were for the front door, and the apartment door only. There was another door in the lobby that also needed a code. This was not provided. After phoning the contact number, I was advised that the apartment code is actually the lock box code which had the key in it - this was incorrect! The person on the phone was extremely rude and unfriendly, he seemed bothered that I called, and ended up putting the phone down on me. The person eventually gave me a 3rd code - which was the code for the lobby door. No key was provided, and the lockbox remained locked the whole stay. I used the 3 different codes to gain access the whole time. The property was not clean - sheets were stained, floor was dirty and dusty, dust above the windows. Door handle on the inside of the apartment kept falling off when the door was shut. TV had no channels programmed and was a mission to get this right, ended up not watching tv. Not worth the money at all!

The location is good and the apartment itself is nice.

The code for our front door wouldn't work - I tried to message the chat box as advertised but got no response. I ended up calling and got it sorted. Upon walking into the apartment, we discovered that the toilet had been left unflushed which was frankly gross. The password for the internet didn't work. We were provided with a coffee machine but only 1 coffee for 2 people for 2 days and 2 sachets of "women's tea". The place comes with a "fully kitted" kitchen which had 1 pot and 3 pot lids, none of which fit the pot. An oven with no oven trays, no pans, no chopping board etc. We like to rent places that have a kitchen as it saves us one expense during our stay but we ended up having to buy a lot of things on top because they weren't provided as suggested. I reached out to the team on the first night and got no response so I called and was met with a coarse man who abruptly raised his voice at me and said "let me interrupt you" - he'd already replied to my messages and it was being dealt with. When I tried to explain that I was sorry if he had sent messages, they weren't showing on my phone whether because of internet which we couldn't get to work, he sarcastically said that I could send messages so it must be fine. I was extremely caught off guard by his tone with me when I was trying to sort out a situation respectfully and it really spoiled our stay. I finally got a response from someone on the chat that the problem had been sent to the technical team and we would hear back from them but we are still yet to hear anything. All in all, the place is okay but you're better off spending that kind of money with a small business or local bnb rather than with a big company who don't take the care or value their customers.

Close of everything

People that works on behind (adm is terrible so confusing)

The location is good. very comfortable apartment and good repair. spacious bathroom and huge comfortable bed. But there are little cons too...very very uncomfortable door handles! To get into the building, you need to dial the code that was sent to you and then twist and twist the small doorknob to somehow open the door (it’s difficult the first time), you did it some time and you entered the building, but there is another door and such a door pen and another code again (by the way, they didn’t send me the code from the second door and I had to call at night and describe the situation in order to get further into the building) they dialed a new code on the second door and entered the floor, then the door to the apartment and a new code and again inconvenient door handle)))! These door handles are terrible)) please change them! And the second thing I would ask the owners to pay attention to is the pillows! for such a great big bed there are only two small pillows, and where are two more large ones? They would be so much more comfortable!

The location is good. very comfortable apartment and good repair. spacious bathroom and huge comfortable bed. But there are little cons too...very very uncomfortable door handles! To get into the building, you need to dial the code that was sent to you and then twist and twist the small doorknob to somehow open the door (it’s difficult the first time), you did it some time and you entered the building, but there is another door and such a door pen and another code again (by the way, they didn’t send me the code from the second door and I had to call at night and describe the situation in order to get further into the building) they dialed a new code on the second door and entered the floor, then the door to the apartment and a new code and again inconvenient door handle)))! These door handles are terrible)) please change them! And the second thing I would ask the owners to pay attention to is the pillows! for such a great big bed there are only two small pillows, and where are two more large ones? They would be so much more comfortable!

Location

It’s was dirty (hair everywhere) and the code for the key-box didn’t work at all. The guy from the costumer service was very inpatient to help us. Our room was double booked and they didn’t admit there mistake.

I was not able to access to room. The electronic door key is not working they provide codes that were not working.. calling Smartflat support 5 times ..

The fact you are stuck outside

Location (but its not worth it)

WORST experience. Please do not choose it save your money and nerves

Sms did not have access code for building Door did not open the second day. Had to call service for emergency key!!

Clean, spacious, good location, comfortable.

Took me some time to figure out the WiFi. There were no instructions.

The locks didn’t really work and the bathroom was a little smelly

The location.

The front door looks stopt working. It took 4 days to be fixed. The room was not very clean. The staf had no answer for our questions.

The locks don't work, they don't answer the phone, there is no one to help you. THE WORST EXPERIENCE IN HOTELS! They don't refund your money.

The locks don't work, they don't answer the phone, there is no one to help you. THE WORST EXPERIENCE IN HOTELS! They don't refund your money.

Its spacious

The customer service was rude, the service was slow. The customer service didnt help us at all and they even treat us like an idiot over the phone. They send us the wrong code over and over. It took 4 times to trying to put a deposit because of the website kept having crash. Finally, It took us one hour to just get the code and get inside the room ! We can even hear other guest was having the same difficulty in the middle of the night , but they wait longer than 1hour.

You can not enjoy your stay at all when the property owner starts treating you as if you are a beggar from the start. Nothing is likeable about this place. It was torture from the start. You literally beg for the call centre to be able to enter your apartment. If you failed to read the comments and booked an apartment from them, be ready to beg them for their mercy or you can threaten them by calling the police and other authorities as I did.

I rarely write reviews about the places I accommodate but I decided to write for "smart"flats Luxembourg so that people would know what to expect once they book an apartment from these scammers. If you search for recent reviews you will realize I'm not exaggerating and there are many people with the same complaints as I have. Let's start. 1-Check-in, check-out policy is the worst I have ever seen. 2-You can not use the property even after check-in time because the keypad and lockbox passwords are always wrong(we have seen 6 other customers facing the same problem during our 4 nights stay) 3-They are asking for an additional 150EUR deposit to make sure you will leave the place clean and not damage anything. Surprisingly(or not) you will not find your flat clean. You will see coffee marks on walls, dust everywhere, and kitchen equipment dirty in the dishwasher. 4-Compared to the nightmarish entrance problem this might seem minor but the flat smells like sewer. They have terrible plumbing installation which causes the whole flat to smell like the deepest, nastiest sewage. 5-You will often find other customers screaming on the phone or arguing with customer service in the building because they can not enter their property. We experienced this several times. One of them was at midnight 2-3 AM, the customer got so frustrated and mad that she started ringing the elevator alarm for almost an hour, banging on the walls of the elevator and screaming hoping that someone from the company shows up. The only person who arrived was the elevator service provider. Poor guy came to fix the elevator at midnight. 6-Property has no employees, no one will help you when you have a problem. 7-Call centre employees are the worst I have ever talked to. They are rude, they blame you for the problems you will face and they will tell you that you are free to leave the place or issue a complaint about it. I hope you read the reviews. STAY AWAY FROM THIS PLACE. SAVE...