Amazing room with spectacular views.

Nothing.

Ambience, staff, massage chairs in gym, views…

Nothing!

The whole stay was incredible. Was sad to leave and go back to the normality of life :)

Couldn't fault a thing.

the service was impeccable. we were extremely impressed and the staff were immaculate

i cannot fault anything at the property

Pillow choices Little touches like chocolates, lavender scent bottle by bed and express checkout that was express.

was all good

Location in nice part of the city within easy distance to theatre & restaurant.particularly impressed with the extra touches by the staff acknowledging my wife's birrhday

My experience at the Sofitel was outstanding. I had not been to Melbourne for a few years and enjoyed every aspect of the hotel.

The hotel was lovely, as always. Most of the staff were courteous and helpful. Our room had some maintenance issues, but they were resolved immediately and a complimentary bottle of champagne delivered to our room...by Anton, the maintenance man....lovely.

The young lady working at the atrium bar on Saturday night, was rude, surly and unapologetic. Our cocktail order was forgotten/lost.... 3 times. When the drinks finally arrived 45 mins later, they were dumped on the table, spilling some of the drink, without a word....no apology, nothing. I complained to the other young man on the bar, who said he would report it. Not sure about that, but I did request the charge to be removed from my bill, which it was.

staff pleasant...let down by some poor facilities.

Had to move from one room to another because could not extend it for an extra night. New room twice the price a rip off....noisy so sleep was difficult due to backing on 2 service lifts which rattled & wooshed. bigger bathroom but not a single hook to hang clothes on. Corner room on 42 floor potentially had great views but chairs faced away from view and an overall clutter of furniture, beds. From the beds it needed a 45 degree neck right turn to view TV and a 45 degree neck left turn from chairs. TV controls unfriendly also the master lighting control which when all lights are turned off turns on ...too bright and makes sleeping more difficult (until you turn it face down). All of this for A$700+ !! the previous room half the price but more comfortable. Room 4201 should not be offered to guests until fixed (or for 1/4 the price). Want water? Then only from tap because Sofitel does not stock plastic bottles because of environment. Water in glass bottles exists and should be offered - especially at the room price being demanded.

exceptional customer service, excellent location and breakfast buffet was amazing

shower head spraying water everywhere, water from the shower goes around the bath over the bathroom floor so had to use spare towels to place on the bath to mop up the water. electrical plug in bathroom couldn’t plug in hair straightener

the location was good.

service was very poor, the whole building had a very bad smell to it for 2 days it was disgusting. house keeping was very poor. they only just fixed our bed. no fresh towels no proper cleaning no water in the rooms, no refills of coffee pods!!! it was just very poor service for Sofitel!!!

The location

TV remote not working.

view from room, comfortable bed and pillows

noisy AC

Always a great experience :) the location is perfect, the rooms are amazing and the staff are very welcoming and accomodating. 5 stars! I will be staying here every time I visit Melbourne!

I really liked the window shutters that kept out the morning light.