Comfortable bed, size of the room, included breakfast,,

Not enough GF options at breakfast buffet, 411 aircon was not working correctly (it would only blow cold air most of the time) Housekeeping did not restock milk during our stay

Comfortable. Excellent food. Good service!

Location was excellent. Parking was good and competitively priced.

Service was haphazard

Very comfortable room and great location. Very comfortable bed also. Good facillities. The staff were friendly and helpful at checkin and checkout

The breakfast layout was a little confusing and chaotic. Items were not placed logically - ie no bin next tot the tea making faciliites for tea bags. Milk not in an obvious place for tea. Cutlery not in an obvious place, same with plates. A sense of flow or logiic with some signage would be good and thus reduce "chaotic`' people bumping into one another

Fresh, good choice

Warning of a 40minute wait when busy. Go early to avoid queues

The location and the hotel were excellent. The breakfast was superb with so much to choose from. The only thing we didn't have was a mini fridge, as I'm a diabetic I needed to keep my insulin in.

Very clean and the room was spacious the breakfast was amazing and the price was fab the staff were very friendly and nothing was a bother for them

Nothing not to like no negatives at all I loved my night stay and will come back here again

Good selection at breakfast

Slight problem about price paid Dealt with well

Had a lovely stay. Very comfortable room and our dog was made very welcome.

Nothing

O café da manhã é muito bom e o quarto é limpo e agradavel. Gostei bastante. É um pouco distante do centro mas um uber funciona muito bem!

Achei que o quarto não aquecia suficiente, mas as cobertas foram mais do que suficientes para aquecer!

The breakfast was hot and great value for money the overall place was clean and tidy the staff all worked very hard

There wasn’t anything we didn’t like

Breakfast was good maybe some more items, mushrooms or hash browns

Breakfast crowded and not well stocked. First room we were offered was not cleaned properly, however we were given another clean room

Nice room, good location.

Breakfast could be better eg real porridge and not horrid pots of porridge that tastes like wallpaper paste.

Bed was not great.

My Fiancé & I were visiting Scotland for the very first time from London & we stayed in 3 different places over a duration of almost 2 weeks so that we could explore as many areas as we could. We can honestly say that we actually slept the BEST, here! The bed was the most comfortable bed that we have EVER slept in! The curtains blocked out ALL of the sunlight so that we wasn't woken too early with light shining in. The TV was a great size & the sofa/chair in the room was a little added bonus! We could not fault the cleanliness of the whole room including the bathroom, to

The breakfast was absolutely DELICIOUS! We could not fault the food in any way. It was busy & there was some people cutting in the queue & putting pressure on you while you was trying to make a cup of tea, but that was through no fault of the hotel itself. Maybe some more navigation by staff to other people would be helpful in this sort of situation, but it is not a necessity as the staff are busy already. The only downside to our stay was the fact that when I asked for some vegetarian sausages, a staff member made a big point of 'sighing' & told me that I should have pre-ordered them the evening before. We arrived quite late the night before at around 10pm & I was NOT told this information otherwise I would have done it. I explained this to her, but she rolled her eyes & told me that they will be around 15 minutes. I told her that we were in no rush, but she made me feel like I was 'putting her out' so to speak. There was no eye contact & she just banged the plate down on our table & walked away when they were cooked. It made me feel very uncomfortable & bad for being a vegetarian of almost 24 years. I pre-ordered them again for the following morning with a different lady this time & she was very lovely about the whole situation when I told her what had happened. I came downstairs the following morning & she had 2 ready for me on a plate. This lady was an older lady & could not have been more accommodating. She certainly redeemed the whole negative outlook of breakfast there, as I was initially made to feel that uncomfortable that I was going to go elsewhere for breakfast regardless that I had already paid for it.

Loved the location as it was just far enough away from city centre with great tram connections. Loved that it is dog friendly. Staff were fantastic.

Not much.

I would like to know number of the room and all information about it when I am booking the room while they let the Coustomers to know the type of the room only. The Coustomer even doesn't know which floor is the booked room.

Excellent location at the north of Edinburgh- we stayed with our dog and that made a big difference!

It’s a standard holiday inn, while the bar was good, the breakfast was not the best

Good room

Poor breakfast service. No eggs on Monday, long wait for bacon

Everything was top notch!!

Easily accessible by frequent trams from the centre of Edinburgh. Quiet location close to Ocean Terminal where the Royal Yacht Britannia is berthed.

Room was good. Well positioned. Stairs useful.

Breakfast system could be improved. Location of items a bit muddled, plates etc not clear - more signs ?

Great staff, breakfast and ambi.

Notcapplicable.

Location perfect for my appointment next morning

I went to book direct and said cheapest price of £132 however got on booking.com cheaper.

The staff were nice and friendly and welcoming. Everything was organised

The room did not have any fridge.

Ok

Ok

Decent location. Comfortable beds. Decent size room. Good breakfast. Close to tram stop so easy to get tram straight to centre. Good staff Parking was £10 per night which is very good. Central Edinburgh not much parking and very expensive. Highly recommend this hotel....