We could not paek outside topickup or drop offour luggage.The staff said it was because or roadworks but it was mot. There is a bus stop outsideand yhere are so many restrictons o Princesstreet it is impossible to bring a private car any where near the hotel

See abive. Also there was too much furniture in theroo so we could not move around the room.

Fabulous deco , huge walk in shower & bath , complementary coffee / tea / hot chocolate/ biscuits.

Noisy back street

Super location Perfect breakfast Comfortable room with awesome views

They didn't have me my 20 percent discount at the bar

The reception Staff and Bar Staff.

After two changes of rooms due to various faults ie, room first offered had no air conditioner in bathroom and small room. Second room cold and central heating and bathroom radiator not working.

Excellent staff - welcoming and very helpful in all respects

The poorly fitted bathroom tap in room 215 - leaked copiously!!

Location

To high steps, with one elevatior. Dose not take you to all floors.

Location

Price - poor facilities - toilet didn’t flush - kettle set off smoke alarm

Very central location.

Beautifully decorated and furnished old building on Princes Street. Location was perfect as the historic part of the city and most attractions were within easy walking distance. There was an excellent hop on/hop off open topped tour bus service available almost outside the door. The hotel is conveniently opposite the railway station entrance. Our king room was not large but was very comfortable, had a huge shower and was well soundproofed and quiet despite overlooking Princes Street and late night revelries. Excellent restaurant and breakfast with gluten free options.

Difficult to find anything to complain about this lovely hotel. It could use more than one lift as there was always a queue.

Perfect location, excellent breakfast snd very nice stuff

Noise from the street at night

Good location near station

Overpriced due to Springsteen concert

Great breakfast and fabulous location close to the station.

Location was ideal for event that we were attending.

The entrance to the hotel lobby was confusing to find reception. The room was tiny (about 5 by 5 m) and claustrophobic and was in the attic and did not have a lift up to that floor for probably the two oldest people in the hotel. The final staircase up to our room was broken with a badly effected repair carried out. The room was found to require hoovering and did not appear to be hoovered at all during our stay. When the size of the room was brought to the attention of the staff all they could say was sorry and did not offer an alternative.

Hotel lovely, staff very friendly and professional. Only problem we found was with bathroom mixer taps leaking and sink plug not holding water in basin.. Otherwise, great stay and would book again.

Bathroom plumbing as stated above.

Friendly check in, great views of the city, excellent breakfast.

The room was well below expectations, which were based on a previous experience staying in a superb room at an Indigo hotel in Paris. This room in Edinburgh was small, the furniture was unusable because all the drawers were sealed closed. We had to move the desk to open the small wardrobe/closet. No shelves anywhere. Only one chair for two people, so with one person sitting on the chair the other person is forced to sit on the bed (assuming you plan to sit together to drink tea or discuss something). Unfortunately, the bed is ridiculously high (which makes the room look even smaller) and you can't sit on the edge of the bed because your feet are not on the floor. However, very quickly, you slide off the soft mattress edge and have no choice but to stand (or sit on the floor).

Very helpful and friendly staff

First room we were offered had no space for clothes! We were moved to a room with drwers for clothes...

Excellent location Friendly staff

Room is quite small especially corner room. Can’t fit a large suite case

Prime location on princess street with easy access to airport and the city centre.

1) the front office staff who checked us in could be a little more polite..it was like speaking to a drill sergeant to find your barracks for the night 2) we had a request for a room on high rise floor with city view which was not honoured..I believe after paying a price of 289£ per night for a double room..it’s a reasonable ask. I was informed the staff would make best efforts to find us one but it didn’t seem like that 3) to add more to our disappointment, the room allocated to us was disability friendly and apparently that was the only room available. With all due respect , the washroom was very different that if you take a shower the whole room gets wet, also we accidentally pulled the emergency string which caused panic with the alarm and response calls from the staff in the middle of night while trying to turn off the lights. Honestly if we were made aware that was the only choice of room available before, I would very well go somewhere else and pay better price.

Beautiful, well kept facilities, the hotel bar and restaurant were both stellar, perfect location for a short visit to Edinburgh when we wanted to see all the sights in just a day and a half

The service, room itself, air conditioning, bar, restaurant, and location were all exceptional!

N/A

Location and bar area were especially excellent. The room was lovely with a large bathroom. The breakfast room was beautiful, and the breakfast was delicious with lots of choices!

location very good

bed was terrible, it is like rounded and you have a feeling that you will fall out

stylish hotel, lovely spacious rooms, excellent food, great gin bar and super friendly staff

nothing we really enjoyed our stay, thank you