2 bedrooms Appartment was clean and spacious. Location is great.

Quiet.

Very comfortable 2 bedroom apartment style suite. Breakfast very good. Facilities excellent.

Nothing in particular

convenient

The reception asked for security deposit and full payment for 2 nights stay , they promised to return the security deposit upon checking out. however , during checked out , the front desks said their account department will refund thru my credit card after one week . I was furious as that will incurred exchange rate loss for me and delay . they finally return the deposit, and claimed that I consumed the mineral water in the fridge which I did not , again , after I told them I only consumed the complimentary water given . they withdrew the charges on mineral water .

poor condition

nothing

The management was amazing as was the staff, very attentive and helpful. In fact 12 hours before my flight from Los Angeles I still had not received my visa approval letter and it looked like a month long holiday was going to be delayed at best. I emailed the hotel as a last ditch effort and they really came through connecting me (at night on a Sunday) with a local travel agency that expedited my letter in time for me to board my flight. The travel agency arranged for rapid customs pass through (after 22 hours of travel it was very worth the cost). A driver from the Norfolk Mansion found us in a sea of people and whisked away to the hotel where check in was rapid. We were in our air conditioned very well appointed two room suite within minutes of arrival. I have traveled extensively and this place is exceptional in my book. We are actually cancelling another Saigon booking for the day before our flight to re book at the Norfolk Mansion. Oh and BTW they are massively underselling the two room modern gym with a steam room and separate gender sauna. This place rocks and the location in District 1 is perfect (try the Heart of Darkness brewery half a block from the hotel, great IPAs).

Not a thing

The room was decent size and increcdibly clean, considering that it wasnt a new apartment. The pool, sauna and spa was in excellent condition. However what we really loved was the impecaable services. The concierge Duc and his team was so helpful and always made us feel so special with their extra care. Hoghly recommend.

WIFI could be faster :)

Great location; very friendly staff! Very quite hotel/Apartment

Great facilities and wonderful staff

Very clean and well maintained.

The air conditioning units in the apartment are noisy.

Very Basic Breakfast. Hardly any utensils to cook in the apartment. few plates. 4 small water bottles for 4 of us every day

Central location, clean rooms, good breakfast, friendly staff.