Location

Number of stairs, no lift. Dirty bathroom fan an small shower cubicle but large shower head meant bathroom got very wet which, when no storage or shelves in bathroom made it very difficult to use the bathroom comfortably. Room decor very tired with water damaged ceiling.

The beds were super comfortable

Lovely decoration

This hotel I very near all amenities and within walking distance of the high street and restaurants. The building stands very fine and tall in a grand sense of the word. The main square and small park opposite makes the stay quiet and easy to park. The hotel has its own parking and seating areas ideal for visitors to access their luggage. The restaurant was super and food excellent both in taste and presentation with very inventive cuisine. Including beetroot bread while you wait.

The huge steep steps outside the grand hotel makes it hard to climb for disabled persons. The room was huge and comfortable with a working fridge for cold drinks and bringing extra milk . Room 2 was on ground floor and easy for my 85 year old to walk to with her walker. But the breakfast and restaurant were in basement down 20 steps which had no lift or disabled access. A difficult part of our stay. We were told we could swim at hotel with a pool facility but before you say goodie !! Beware there’s no pool on site only the use of a pool in centre a 10 minute walk away along with a good gym. The use of a facility within a private building hidden in a shopping centre with a distinctive busy feel The gym has a lift too.

Location and the staff were great. Bed was very comfortable.

Shower was too hot and bathroom was very compact. A little outdated and in need of an internal update.

Location.

Door retainers. Too abrupt & loud.

We stayed in a cheaper double room room, it was quiet and comfortable. The breakfast was lovely and the staff were very attentive and accommodating. With walking distance to shops and restaurants, it was just what we needed when visiting family.

There was no water in our room as it was on a cheaper tariff but that was quickly resolved by giving us some glasses.

Fantastic friendly hotel, lovely staff. Fantastic breakfast .

Nothing

Everything

The setting, very leafy, helpfulness of the staff, had no problems at all

While clean I thought that certain areas of my room needed a paint brush, especially on the bathroom jambs

Great location, food and very friendly staff.

Room was a bit dated with scuffs on the wall and some pealing paint. Also there was a fair amount of dust built up around skirting boards and window sills.

Location and older features of the property were great, parking on site was a bonus. Also staff were superb.

Property renovated to not the highest finish, thermostatic valve on radiator broken meaning heating in full all day and night. Unfortunately found a fly in the breakfast on the last day before checkout

Standard Double Room was adequate but small so would advise not bringing lots of luggage. However it had a really comfy bed and nice bathroom. Location is beautiful and breakfast was lovely.

Only recommendation would be to have a complimentary bottle of water and some drinking glasses in the room. I would consider this standard now in any hotel.

Brilliant location, parking excellent, nice breakfast,great bar area,nice clean rooms

Nothing

Excellent breakfast and location

Floorboards above room noisy when other guests moving about and decor of bedroom could have been better.

the bed was amazing huge and comfortable and the linen expensive cotton period features and history lovely and quite room 18 top floor

only there wasn’t enough t bags 2 given big I asked for more and had lots ;)

Staff very friendly and quick in resolving initial issues of the room. The building itself is beautifully decorated. The location is very convenient to walk to the centre. We had a great stay.

the hotel was easy to find, lovely original features, the food was excellent and the staff very pleasant and accommodating

nothing

Clean, spacious bathroom. The room felt small because of the low ceiling, but was very accommodating.

Room and hotel smelt a little musty. No hotel staff to greet us on arrival.

I booked this room for my son as a treat and he said the hotel and staff were exceptional and would go again

I booked the room with a view, but my sons view was the car park, which I was not too happy about