the location is the best in the city and the staff are friendly and efficient.

a bit pricey for a longer term stay but for a couple of nights it can't be beat.

the restaurant over full I didn't get a chance to eat at the restaurant just the buffet the Asian restaurant is really small I got 3 rooms and not even one day we got to eat at the restaurant not worth the price

Doesn't get any more central than this

roads around are largely closed for traffic so taxi dopped us off 2 blocks away

Location, location, location. You really can’t beat the location of this hotel, which is right on the main Zocalo in Oaxaca. Access to restaurants, shops, and entertainment. Staff was welcoming and accommodating, for example, when I needed change for larger bills. There is a restaurant on site, although I did not eat there. The room was quite spacious, with a spectacular view overlooking the Cathedral Square. Maid service was consistently good. The bed was comfortable, with lots of pillows. there was a mini split for heat/air conditioning, although I did not need to use it. window overlooking the Square was able to be opened, which was much appreciated to listen to the entertainment in the Square.

This is a three star Hotel, with all of the basic amenities, but lacking some that are found in higher end hotels, such as a room safe or refrigerator. Also, I did have some challenges with getting hot water in the shower and often needed to run it for five or more minutes just to get the temperature to tepid. Hotel did provide shampoo, soap, conditioner, and shoe shiner! Also, like many Mexican hotels, the structure is built around an atrium. That means that when people are congregating in the atrium area, or returning to their rooms, you can generally hear their voices. not a huge issue, unless guests return later at night when you are trying to sleep.

Amazing staff and great location! The staff even helped to show me where to park in the secure valet building!! Great hotel you won't be disappointed u less your name is Karen.

Nada! This was an amazing experience(Dia de los Muertos) for my friend and I and the staff was very accommodating .

right on the square, old building that has some character. Room had a great big bathtub.

very noisy

The location is super convenient and the basic services are complete. The place is clean and the staff is friendly and helpful. I like that there is an elevator, this is beneficial for elderly and handicapped.

I did not like the shower. The water pressure is strong and the shower head must have many thin holes which makes the water uncomfortable on your body.

Best location for Guelaguetza festivities! In the heart of it all. Walkable to all the great restaurants. Staff was nice and helpful always. They provide free drinking water.

internet was spotty in the room but worked great in the lounge area. not For light sleepers. Can be kind of noisy until midnight.

nothing

services and maintenance are so poor

nice location, parking lot, staff.

bells from cathedral start at 6AM. Street workers too. It’s noisy for light sleepers.

Good service

The wifi.

Staff were extremely nice

Hotel when booking states “parking available” due to not finding their parking when check in time, I parked in street! All my belongings were stolen. All baggage, clothing, EVERYTHNG!

The has great proximity to restaurants and local tourist sites. The staff is friendly and helpful and the hotel room was kept clean.

Hospitality, maintenance, cleanliness, location.

There was no running water for a long period of time. I was not offered one room for four people; instead, I paid for two rooms. Profit is the name of the game in this place instead of being fair and offering options so customers will come back.

WiFi

Location and on-site restaurant

very dated bathroom / several time in the afternoon the water wasn't very hot for showering / a lot of "mosquito" type bugs, especially in the elevators.