El hotel es hermoso y las habitaciones son una maravilla. Está dentro de Antigua y eso permite disfrutar de todo a una caminata. Las recepcionistas muy amables y realmente se esfuerzan por ayudarte en todo lo que les sea posible, a mi hermana le consiguieron una huincha para medir y a mi me repusieron las sales de baño en un horario en que no había camareras.

No se si fue falta de entrenamiento del mesero que nos atendió los 2 días que estuvimos o si son malas politicas del hotel, aunque por el nivel de éste me inclino por la primera. En el desayuno sólo se ofrece café y pregunte por té o alguna aromatica (tengo problemas con la cafeína) y me dijo que no había opción, que si quería un té debía traerlo de la habitación donde si había para preparar (quedamos sorprendidos con la respuesta y no quisimos insistir), para los que si tomaban café nos pareció muy curioso que si pedías un americano no tenía refill (cosa que se estila en Guatemala) pero si pedías el café del restaurante si (no logramos entender la diferencia entre uno y otro). En el segundo día se enfermó alguien de nuestro grupo y cuando pregunté en el restaurante si podían preparar algo especial (té con un pan tostado y mermelada o una sopa simple) me dijeron que nó, que solo lo que estaba en la carta y el té disponible en las habitaciones. Me cuesta mucho entender que un hotel de este nivel, que dentro de su oferta tiene decorar una habitación con petalos de rosas, no considere que alguien podría no tomar café en el desayuno o que alguno de sus huespedes se podría enfermar del estomago y requerir algun menú especial ¿y si esa persona viaja sola? ¿toca salir a recorrer Antigua para conseguir un plato simple? Otro punto que debo mencionar es que las habitaciones cuentan con bañeras de ensueño pero si no pides sales de baño no te las incluyen en las amenidades.

The property was beautiful, relaxing and welcoming. The staff were always prompt to help and services were excellent. We had dinner at the hotel restaurant and having been to some of the best restaurants around the world, Meson Panza Verde was wonderful, one of the best meals we had; the quality, flavor and presentation of food was top notch.

I would had liked to have more variety for breakfast, and hot water in shower always available, as there was one day we did not get hot water for showering. But there was a disclosure that hot water might not be available or delayed to get through the pipe since building was an old Spanish colonial structure and hot water might take longer than usual to be available. But having a room temparature shower in a semitropical environment was refreshing. Overall, if we would return to Antigua, Mezon Panza Verde will always be our stay.

Beautiful grounds and room

The property is spectacular. Decor is sublime.

The window in the bathroom that opened onto someones dinner table at the restaurant.

Great place! Amazing room, very comfy

Great stay! I was at first concerned that it did not have air conditioning but it stayed cool in the room. The staff was great! The courtyard to the hotel is dreamy and breakfast was delicious and made to order.

This boutique hotel is an absolute gem! We had the privilege of staying here last year and we were so enamored that I booked five months in advance this year. Our experience always outshines our expectations! The setting is magical and the staff are Superstars! Rudolph was an excellent waiter and bartender, and went above and beyond to give us great service! The complementary breakfast was absolutely delicious! Sue Ellen was a joy, who helped us with everything we needed for a successful stay and beyond! All the very best!

Amazing little hotel with a unique decorating and style. The courtyard and rooftop are amazing! Breakfast was excellent.

The pool wasn’t really usable as it was in the restaurant so there was no where to lay by the pool. We got a message through booking.com about tours to book but didn’t really get any information from the staff about things to do or restaurants (intro to the area). They didn’t even tell us about hotel pool, hotel restaurant and areas available to us in the hotel.