The view was really nice and the rooms were just pleasant. The breakfast had a wonderful selection of hot foods various fruits and Mexican bites.

The dinner was very disappointing. The rooms need some TLC.

The amenities and being able to snorkel right from the hotel was amazing. The pool areas were lovely. Breakfast was really great and the restaurant was also a great dinner option

Each room can handle only 2 guests or 2 adults and 1 child under 12 which booking.com didn’t acknowledge. The 2 beds in a room are full size and small so we had to pay for an additional room upon arrival which was frustrating. We have 2 teens in our family and although the room was large the beds couldn’t accommodate even 3 adults comfortably.

We loved this incredible hotel. Such friendly and welcoming staff, especially Faustino at the front desk. Clean, spacious room with an ocean view and balcony. A real business is access to lovely snorkeling with all kinds of beautiful sea life. Both infinity pools were relaxing and the food was great. We’re vegan and they even included vegan pancakes for us along with toast, fruit, juice and coffee. There’s nothing to fault here. We felt pampered and relaxed.

Nothing!

Loved the staff- Mirbel, Miriam, David, were incredible. The restaurant was a favorite spot- amazing food and adorable waitstaff- Jorge, Juan-Carlos, and Burrito, and many others but we do not remember names. Meal prices were higher than we are used to paying (i.e. Chipotle-priced meals) in US but we splurged. Free breakfast and free weekend brunch was amazing. Fresh-squeezed juice, coffee, cut up fruit, pancakes, omelettes, yogurt with ginger, coconut dish with chia seeds, cacao seeds, fresh pumpkin and banana bread, granola, potatoes, veggies, etc. Menus can be perused online. Staff were so attentive to the plantings, pool and mini-pool cleanliness, keeping chairs clean and dry, etc. We didn't use the pool much as the water was so warm. But loved jumping directly into the ocean and snorkeling right there. (Be prepared for results of ocean warming.) Life guard gave us a swim tour. Air conditioning was good and beds were comfortable. View of the ocean was divine. You should know that you will be a 6-8 dollar taxi ride from town (David will help). We preferred the hotel restaurant, anyway. Tasteful furnishings. Took a tour of island, visited Mayan ruins, and visited a cenote.

We ended up paying more than expected due to a miscommunication regarding allowable people in one room. We expected 4 people with 2 beds to be ok, as fine print said up to 4 people (maybe Booking.com fine print and not the hotel policy). Hotel said only 3 people allowed and that our children were too old to be 'children' because they were 14 or older. This got us off to a stressful start. But they did say they will credit us for $300 on our charges at the end of the stay. It was still much more $ than we expected upon arrival. Loved restaurant, but would be nice if it were a little bit less expensive. There were activities on the deck, such as yoga and meditation (we didn't partake). This was fine. There were other times that music (bad elevator sounding music) played loudly outside and even a DJ played loud obnoxious music on an entire weekend day. This definitely interferes with the tranquility for some! We had a leak that dripped from the ceiling to the pillow after rainstorms. Staff was attentive, but it continued to drip.

The breakfast was delicious and amazing. The location is spectacular. The snorkeling right off the hotel was incredible. It’s the best place to stay on the island!

The outdoor area , the pool and the sea, and it was never crowded, very relaxing. Friendly staff.

The property it’s perfect! All the staff is very attentive and friendly.

I think that they need to verify the shower because the temperature was cold and the handle key was to hardly to open.

Espectacular todo!!