Locations were great near Ben Thanh Market and halal food.

Our booking was not given as requested via booking.com. We asked for 5 rooms. 3 queen rooms and 2 twin rooms. 2 twin rooms I requested to be upgraded but was only given 1 room on the 1st day and 2 people have to squeeze in one twin bed on the 1st day. The reason given Hotel is fully booked! They were only able to give us the next day inclusive room upgrade which we appreciated it. For the queen room, they only give 2 rooms, 1 room was given a twin room. The same reason given is Hotel is fully booked! They did swop the room the next day. No ironing board & iron in the room. Cloth hangers only 4pcs. Toilet exhaust fan sound quite loud. The shower holder is loose. The mattress is too soft. Overall stay was ok.

Exceptional location, central to all major city atractions. Also central for tours outside the city. Breakfast was a feature of our day... plenty to eat and good choices. A good start to or usually busy day. Staff in all positions were ffiendly, attentive and helpful. We will definitely use this hotel when we return to Ho Chi Minh City.

An exercise area would have been useful. I understans that the fitness centre and spa were closed some time ago and have mot yet re-opened. However, we managed to do basic exercises in our room.

The location was excellent, staff was very helpful, housekeeping did very good job.. room was cleaned every day

We can smell people smoking next door Suggest being more strict on keeping their rules

location

The gym and other facilities are still Under renovation. i was here 3 months back and thought they would have been ready then.

location is great

Reception staff was non welcoming and rude

great service and location

Although a very nice hotel, I found it over priced for what it was

Clean and well located. I got a significant discount, but not worth the normal price.

This is NOT a 4-star hotel. The quality does not reflect a 4-star rating. The room was less comfortable than I was expecting. The concierge service is non-existent. The staff are too few and get overwhelmed occasionally.

Location

No pool gym on 2 different occasions Overpriced and nothing in return Hcm city hot and the pool is not open no gym no spa

Location is good, with early booking the price was rjght.

Gym and spa were not open. My credit card was compromised, this is the only place i used it in Vietnam.

really good shower head

nil

Good Location Clean

A/C outdated. The built in fan barely blows, making it take forever to cool a room down. Staff take room card if you leave it in, and because their A/C sucks, you basically have to in order to keep it cool. Ended up not doing housekeeping to keep the room cool. Staff isn't very helpful in general. I wouldn't call this a 4 star hotel.

Quite big and nice rooms. The very central location in Quan 1 is good. The breakfast is quite good with an large choice. Poor quality Bread and Croissants, especially for Vietnam. The on demand Egg and noodle station is good.

Thin Carpet directly layed on uneaven concrete. Pool, fitness and Spa were closed for long duration maintenance and the Hotel didn't informed me at booking. They offered taxi transport to an other hotel from group but definitely not in line with my expectations.

Positives - location and breakfast

Reception - Poorly trained and lacks empathy. Always starts with "Sorry, we can't..." "Sorry sir, we don't have ...." I'm not saying they should fulfill all customer requests, but they should show some empathy towards the guests and it costs them nothing. For example, I stayed for 3 days and asked for an iron and ironing board on all three days (the laundry service was closed when we returned to the hotel after work) and the immediate response was "sorry sir, we don't have them now because other guests took them". They didn't even try to check availability and the responses are immediate. This happened to me on all three days with different front desk staff, as if they were all trained on the same script.

It was quite pleasant and room was incredibly clean. Housekeeping was excellent.

Nothing at all to be honest. It was an enjoyable and pleasant weekend.

location and cleanliness

amenities were inconsistent, sometimes had To ask for it. The staff doesnt speak much English