Lakefront room was good. Warm and comfortable.

The room was set up for another guest when we got into the room with a special card left for this guest. The reception staff had to come and take it away. The dinner at the restaurant was overpriced. We ordered vegetarian main -roasted cauliflower which was $38 person and all we got was four florets of cauliflower with four polenta fries. We ordered Cajun fries and got normal fries.

The breakfast is good. A lot of parking space.

Staff in not friendly. False advertisement. They said in the advertisement before I booked it our room will be having a coffee machine but when we arrived in there there’s none in the room and staff said it’s not included to what we booked. Also they said in the advertisement they got family room in the hotel but when we looked at asked for it, staff said they don’t have a family room. Which is false advertisement.

The staffs are nice

The room is old and not clean. Carpet looks dirty. Light is not enough, the room looks very dark even all the lights are on. We have booked a lake view room, but 1/4 of our view were blocked by the building and in front of a dirty untidy garden and pipe, we didn't even want to open the window to avoid the bugs or Flys come into our room from the dirty pipe. Doesn't worth the money at all. Definitely not a 4 stars hotel

loved the view, got a free upgrade which was a great bonus!

tv aerial wasn’t the greatest

room upgraded to lake view

bed needs replacing, breakfast needs a tune up more heat in eggs etc,

The room was large and spacious with a great mountain and lake view. Loved it. The staff were extremely friendly and helpful. Very good food as well. The restaurant also had a great view which was a bonus.

Great view of the mountain ranges, shrubs outside the window could be trimmed to obtain a stunning view though.

The fridge kept making a noise during the night. One of the beds had a broken spring which made the mattress very saggy. We noticed this was fixed the following day but it compressed again that night so could do with replacing.

The meal was delicious . Best ribs ever!

Great view of the lake. Absolutely stunning.

Breakfast was expensive and average for the price

Good location

service very bad, hotel do not want to provide the invoice and until now i still did not receive the softcopy via email.

Amazing views, great breakfast.

Distance from town, long hill to reach resort if you walk in. Resort is looking very dated.

location and friendly staff, nice and clean

no microwave in the rooms for our food to be heated

We had a lovely lake view room with vistas over both Lake Wakatipu and the southern part of Queenstown. The room was comfortable and quiet and met all our needs for a two night stay.

The shower was only half enclosed, which resulted in very wet floors after showering. After spending a couple weeks in several other NZ hotels, though, this appears to be very common.

The room had a nice view, which was i booked it. it was clean and the beds comfy.

$315 a night for a very basic room, a glass bathroom door that was useless re privacy (i was travelling with my 18 year old son) and then I was expected to pay an extra $10 for wifi - seriously?????

great location

we paid for a room with a view but got a room that 3/4 of the view was houses and the road, tiny view of lake. room service QR code wouldn’t work, we called reception and they said to look online which wasn’t very helpful so rang the so service number and they said we could only get chips. we asked to bug water and or other drinks and they said they didn’t do drinks and there was non in the room fridge either. we looked online and the website said the pool was open till 12 and when we went there at 10:40 it was closed.

Lovely walk to the hotel from town. Took about 15 minutes walk.

Spa pool hadn't been cleaned for a while which was disappointing.

Amazing views from the room off the lake and Remarkables to start the day and the pool area was a great place to unwind at the end of the day.