We had an excellent stay at the Novotel. Our room was clean and comfortable, with a great view. The location is convenient because it's easy to get to/from the airport, plus there is a great mall right next door and a bus stop close by with easy access to downtown. The staff were very kind and professional, and very accommodating to the needs of a young family. They had car seats that we could use for the airport shuttle. The staff very kindly washed our baby feeding gear and sippy cups for us. There's also a perfect little play area by reception to keep the little ones occupied while the adults check in/out. The breakfast was great, with many choices. One minor but highly appreciated feature was the water bottle filling station at the elevators on each floor (you can even choose sparkling water - nice!). We especially appreciated the great service we received from Sabina (front desk), Damyan (breakfast), and Traicho (airport shuttle) - thank you very much!

The only thing that we did not find family-friendly was the design of the bathroom; it's not a fully separate room. The doors don't lock and there is a gap underneath so there is no sound insulation. The glass wall can be set to opaque or transparent, but even on the opaque setting it isn't perfectly private. As a result, parents with young children may find they have trouble showering or using the bathroom in privacy. And it's hard to make a quiet trip to the bathroom after the little ones are asleep. Not a deal-breaker, though. Our stay was otherwise wonderful.

I loved the features - the refillable water station on the floor, the proximity to the mall. Breakfast was great!

Location, friendly staff.

Nothing at all, the hotel was perfect.

Modern, comfortable, best fit for the purpose

nil

Comfort, polite stuff.

Nothing.

Room was clean, staff at the reception was very friendly.

The blankets/sheets for the additional beds are not very convienient.

Cleanliness, good service, polite employees at reception, bar

The size of the room could be slightly bigger

problem with booking reservation on hotel system