We visited family nearby so location was convenient. Rooms good and comfortable.

Food service is only via the Club next door, which is really just a pokies venue. Better to not have any meal service that put up with a place designed for gambling.

The room was great and we had great views of the surrounding area which gave us ideas on where to explore. The bathroom was amazing. The location was awesome, within walking distance of everything. We didn't spend a lot of time in the room as our child was competing at the AIS, but it was perfect for what we needed. The staff were amazing as well.

The room was a little bit stuffy and we could only run the air conditioning to fix that. There were 2 days of really strong winds which whistled through the air conditioning vents.

Location is good, easy to find. Check in and out process fairly simple. Apartment is pretty spacious, black out blinds installed and bed is comfortable

The shower type is without the door so water can go into the bathroom. One of the bins weren’t cleaned.

Staff, location close to places to eat

Breakfast was very average - the photos on booking.com are nothing like what was on offer. It was the only part of the stay that was really below par.

Good place, breakfast was pleasant.

You have to pay for parking, even the hotel is far from CBD. Gambling machines between hotel and breakfast area.

Ice machine (in basement) was very good. Great to have 2 chairs and space for 2 x laptops on the desk in our room. Bedside lighting was good. Parking availability was good. Open shelving on bedside tables was great - less chance of leaving items behind. Bathroom and shower were very good, plenty of pressure. Air-con was easy to control.

Ventilation was a bit poor - would be nicer to be able to open a window or vent (probably difficult to retrofit this though !). The amenities area (above bar fridge) was very cramped, hard to use on an extended stay.

Staff were fantastic and very helpful. Unfortunately, the cleaners were subcontractors and were asked to clean the room again and they didn't.

The room hadn't been dusted or vacuum and bathroom wasn't cleaned very well.

Clean close to shops, undercover parking

Lovely big room , good view ,

Nothing

Comfort, the staff were polite and room was super clean

Weather

Big room. Clean and comfy.

Nothing

It was convenient to where I needed to go

I had to pay for parking, upon booking it stated that parking was available, that is one reason why we chose the accommodation. No cost was every involved or option to pay prior, so expected it was included in the price

Room was good for two (quite large with a sofa area) and our two rooms were located close together which was good for our family stay. Easy parking and hotel access. Located in a nice safe walkable area.

The buffet breakfast was awful and very expensive. Only tried it once and glad had not paid for it as part of room charge.

Breakfast was a bit limited in choice and juice etc needed to be replenished. Location was excellent close to shops, restaurants and lake and walking tracks.parking was convenient and easy as was access to rooms.

Toiletries in room eg shower cap not provided.

Very clean and comfortable, great view.

Interconnected rooms not ideal as can gear guests in neighbouring room.

Clean modern good view

Elevator slow… also the old couple smoking in the elevator

Location Parking is easy to access.

No bath tub in the room

Breakfast was fine. Perhaps provide water on the drinks area.

Well appointed comfortable bed. Very quiet, staff very helpful.

Nothing particular

Spacious room

The hotel itself was excellent but, sadly, the breakfast let it down. It was definitely NOT a buffet breakfast. The coffee machine needed emptying, which we had to tell the attendant. The coffee wasn’t hot and not the best either. Some food okay but some half cold. I had an “upset stomach” after the meal. Much better options around the area.

Breakfast.

The property was in a great location for our stay, walking distance to shops cafes and restaurants. Staff were very friendly and our upgraded room lovely

Nothing

Love the space in the room. Very clean and great view easy parking

Convenient location for us: not too far from the restaurant where we had a family dinner and close to the way out of town towards Yass. The breakfast was very good (hard to beat a top hotel).

When arriving by car you have to park out the front for a few minutes while you go in to reception to get the parking ticket and instructions on where to drive. The Mercure uses a multi-storey car park, which is engaged to the same building. Both are serviced by the same lift. Not too bad really, but you have to drive up a few levels to reach a parking spot.

That we had a lovely comfortable bed and room.

We stayed 4 nights and went to breakfast each day. For our 2 nights stay breakfast is good, but 4 nights its a bit boring. No change to menu a bit disappointed for the price. I myself did not like the pillows. My husband said they were great.

Clean and modern. The bed was so comfortable. Great parking.

The room needs a bigger table or desk to work from, the one in the room was too small. The two elevators were confusing as the names of each floor next to the buttons were different from one elevator to the other - amusing if anything.

Great place for stay, rooms are very spacious, kindly designed, with almost all required basic facilities, we also opted for breakfast buffet which was a great add on definitely, the hotel location is also very central, major attractions are 15-30 mins away by drive, there is a Woolworths just 2 mins walking distance and Westfield as well as a lot of eating out restaurant options! Overall it's good value for the price (although first I thought it's a bit pricey but now can vouch that it's totally worth it!!)

There isn't really anything specific that I did not like but an area of improvement possibly could be as even though it said that there were multiple types of pillows to adjust to different people's style but there was not a pillow soft enough the way I like it so that was an only uncomfy issue I can think of...

Fantastic location for my work.

Awesome location. Close to everything ! Check in and check out was simple and quick. Room was clean and tidy ! So much room in there and comfortable.

Absolutely nothing ! I'll be back and can't wait to stay here again.

Everything

Nothing

Beautiful rooms

Nothing I liked everything

This was a last-minute booking for us as we had been having tiling done at home and needed to stay overnight close to home. The Mercure was excellent staff were friendly and we had paid for breakfast the next morning which was lovely. Food was hot, and the service provided was excellent. The staff member working at the restaurant was friendly and polite and nothing was too much trouble for her.

Teagan was the name of the person working at the Restaurant Sunday morning and she was excellent. She made sure the buffet area was clean, and food was hot, and she constantly cleared and cleaned the tables. We were very impressed as we have stayed at other Mercure Hotels, but this one was the best by far.