The breakfast was fine, enjoyed the variation of the menu and no complaints

The musicians didnt really play anything as in tunes and was quite broken as background music. My room had no TV connection and i couldnt even bluetooth a connection from my phone - also it took me until 2am the first night to work out the side lights had independent switches and not controlled by the master switch

Location is good.

The toilets in the suite didn't function and had a very bad smell. Staff weren't able to fix the problem or offer us another room. There was no warm water for several hours during the evening. The wifi didn't work. Staff was not helpful in fixing the problem even though we reached out to them several times. During check-out, we informed them about the issues we had during our stay but the response was nothing more than an apology.

Nothing

There was foul smell in the porch.

Towels were in horrible condition, there is no provision for drivers, there is no cooperation with the customer

Our suite, the facilities and the views

N/A

Very friendly staff and great decor

All good

Clean rooms

No central heat, TV was on all night- not client friendly operative.

Good location close to Golden Temple and not too far from the airport. Room was modern with comfortable bed

Wasn’t very clean, specially the bathroom and the shower. Lacked attention to details, carpets were quite dirty as well, not what you’d expect from a 5 star. Staff was ok, one pair of slippers were missing, we called the reception and asked for it, they said they’ll send it immediately but no one showed up. We had to ask at the reception again the next day. Staff needs better training our stay wasn’t worth the money. Security guys at the entrance were really friendly and helpful

No issues.

Nil

Breakfast spread was huge and tasty.

everything was great! the staff is reallllllllly good. so kind and genuinely friendly. they helped me check in a bit earlier since I arrived earlier than 3pm the rooms are top class. nothing to fault. everything is new and the bed was very comfortable. the location is not very far from the golden temple but a quick Uber ride.

only weird thing was the lack of heating in the common areas. it was very cold in winter and we all had to wear jackets while having breakfast. room service was a bit slow when I requested for a plate and cutlery. probably it was busy time.

Great location!

The place was too congested. There was an issue with the flush in the bathroom ,each time we need to call someone to clear it. Didn't get a feeling of staying in 5 star hotel at all. We stayed there from 29 Dec to 2 Jan. Paid banquet was organized,the place was too small.Nothing was done for the people who were staying there. Last time we stayed in Trident in Agra around New year time,it was a memorable experience of New year eve celebration. Will not consider staying here again.

Nothing

The staff at the front desk were very stiff. The cleanliness of the hotel was not upto the 5 star mark the bathroom was shabby needs lots of attention, the towels were old. The lift was smelly most of the time. The location was not a good one. The car portico is very small and one has to really hurry to get off or wait for too long to enter. The room dining experience was not good as the quantity served is not even enough for one person.Being a five star hotel our expectations were 5 star but was a real disappointment.

I recently had the pleasure of staying at Courtyard by Marriott, and I must say it was an exceptional experience from start to finish. This hotel has truly set the bar high, providing an outstanding combination of convenience, delectable cuisine, and an overall ambiance that outshines its competitors. Location Convenience: One of the standout features of Courtyard by Marriott is its prime location right in the heart of the city. The proximity to the local market made exploring the area a breeze. Whether you're a leisure traveler or on a business trip, having such convenience at your doorstep adds an extra layer of enjoyment to your stay. Culinary Delights: The culinary offerings at Courtyard by Marriott are nothing short of fabulous. I had the pleasure of indulging in both dinner and breakfast during my stay, and I was consistently impressed. The freshness of the ingredients and the mastery of the chefs truly shone through. A special mention goes to their bakery items – a delightful treat for anyone with a sweet tooth. If you're considering dining in-house, I wholeheartedly recommend it. Comparing with Hyatt: Having experienced both Courtyard by Marriott and a competitor like Hyatt, I can confidently say that Courtyard outshines the competition. The property's superiority is especially evident on the outskirts of the city, providing a peaceful and convenient retreat. After a less-than-satisfactory experience elsewhere, I felt compelled to share my positive encounter at Courtyard by Marriott. Final Verdict: In conclusion, Courtyard by Marriott has exceeded my expectations in every aspect. The exceptional location, delectable cuisine, and overall hospitality make it a standout choice for any traveler. If you're looking for a place that not only meets but surpasses your expectations, Courtyard by Marriott is the place to be. I wholeheartedly recommend this property to fellow travelers and would rate it as a top-notch destination for a memorable...

they need to work on customer service more, I reached the early at hotel so I had to wait for almost two hours for my check-in and during this waiting period no one offered me water or anything, I have to ask them for it so this thing is sounds quite unprofessional for me.

The staff were very helpful and welcoming. We arrived very early and they thoughtfully allowed us to keep our luggage onsite until a room became available. They also offered us the gym/swimming facilities to shower. The breakfast food was fine and the staff in the dining area were helpful.

We appreciate that the hotel is always busy due to its prime location to the Golden Temple but the price we felt was a little excessive and was different to the price we had originally booked on the website

Service and staff

Facilities could be better

Rooms are very small.

The hotel doesn’t fall under standards of 5 star. It’s poorly managed

Good service

Earlier breakfast

Generally ok

The food was a bit bland No extra pillow in room For a 5star hotel was more like 4star

Good food options. Excellent dinner and breakfast at the hotel restaurant, close enough to the Golden Temple

Needs updates!!

Nice clean with helpful and polite staff. Great breakfast. Well located

The air-conditioning did not cool very well. The automatic windows blind would either go up or down fully and could not be stopped mid way.

Decided to try it out since it’s by the Marriott - but it did not meet my expectations

The hotel is far from the golden temple and other eateries. Overall service was not the best.The proximity and accessibility is a problem. Their in room dining is quite expensive. The beds are very uncomfortable. They were quite disorganised at the breakfast area. Breakfast spread was ok. Once we checked out we had a little time till our transfer arrived hence was at the lobby - on going to the washroom - it smelled like fish and there was no water in it. They had no one to rectify the issue for Atleast 30 minutes and put a cleaning in progress board just to avoid people from using it. Over all did not enjoy my stay

Everything was good , we had a wonderful stay.

Minor things , ignoring for now.

The hotel was pleasant, the room was quiet and the bed was very comfortable. The staff was very friendly, and it was nice talking to the chef at breakfast. We ate dinner at the hotel one night and chose the buffet. The food was excellent for breakfast and dinner.

Changing rooms (fitness centre) : There was a very unpleasant smell, like decomposing animal .... I'm not sure what it was really, but the day before, it was the toilets there, which were really smelly. The pool area needs a bit of updating, it doesn't scream 5 star hotel when you see it and although it says on the hotel brochure that you can have "drinks and delicacies" by the pool thanks to the rooftop bar/restaurant, it wasn't open, or didn't look it. No staff was there. I wouldn't say it was a 5 star hotel, having stayed in a fabulous 3-star hotel in Jodhpur. I would say it's a good 3-star hotel, it is pleasant for a few nights if you are visiting the area a lot

Location was great. Lobby was clean. Bathroom was spacious. Gym had useful machines.

Staff were rude. Staff made three difference mistakes in the one day; wrong room service order twice and then dropping water melon juice on the floor. The juice that spilled went over the bed, my luggage and handbag. The bed then had to be remade whilst I was trying to eat my dinner. It was poor and extremely awful service. I will never stay here again. No complaint was taken seriously by the manager.

When you go to a Marriott you are confident that the hotel will be top notch, it was. Very clean. Great beds and rooms. Front desk staff very helpful. The restaurant staff was exceptionally great . They are always with a big smile asking if they can get you something else. Thank you to them .

Nothing

A very nice hotel, great restaurant, rooftop pool and bar.

10 minutes by taxi or tuktuk to the golden temple. The maid forgot to put towels in the bathroom.

Very good property

Food staff is not good