Closer to Bourbon Street and the Ceasers Superdome

The room was massive. The beds were very comfortable. The staff was very friendly!

Nothing my room was so dirty

How dirty my room was let staff know that the room looked like it wasn’t cleaned at all

Central location.

Nothing at all

Everything was good until checkout.. when we first got there william told us checkout was 12 if late check out its 1 or 2. On the day of checkout found out its 10. We were a hour late checking out thinking its 12. The ladies that day were rude. My daughters were trying to finish getting dressed they were putting them out the room to clean it. Housekeeping just stood by the door. Loke i saud the beginning was nice but at the end it was horrible.

This was not two king beds. It was two tiny double beds so it was not enough to actually accommodate us. The beds were also very uncomfortable. We were on the 8th floor and the street noise was extremely loud. The walls were paper thin and we could hear everyone coming into the hallway clearly talking as if they were in the room. Neither us nor our kids were able to sleep at all. It was so bad we checked out a day early and left exhausted.

Good location, clean, super friendly staff

7 of us needed more towels

Good location, a block away from the French Quarter. Two bed apartment was nice and reasonably large with multiple TVs and otherwise good facilities.

We were offered the 'opportunity' to attend a 90 minute seminar on the hotel company's resort membership in return for a free city tour for two worth $100 each plus $150 cash. We declined but two resort staff continued to try to sell the deal to us which became annoying and time wasting. The staff should accept a guest's decision not to participate rather than continue to try to convince them to change their mind.

Location was great, the reception area was lovely. The reception staff were fab.

We did not like the rude concierge. After a delayed flight we arrived later than expected with 2 young children, check in was smooth and quick then we were passed over to the concierge, it started well, friendly with lots of info, he then asked if we could give up an hour and half of our time for a presentation in exchange for some cash, I politely declined, however, he did not let this go. He tried to pressure us into going to this presentation which was clearly to sell something that we are not interested in. I understand he’s doing his job but after someone has declined MANY times, know when to stop, it was late, the children were hungry and tired after a long day travelling and he was busy asking me ‘who hurt my feelings’ trying to guilt me into giving up our very little holiday time. Read the room. His more polite colleague then took over as clearly he could see we’d had enough. The rooms are fine, not anything special but fine, our view was none existent and there was no housekeeping in the 4 nights we were there. But aside from that one concierge, the rest of the staff was great.

Bourbon St is a block away, your in the middle of entertainment and food

The pool was small, but heated

Clean and spacious rooms.

The bathtub did not drain well and the main room was a queen instead of a king.

it’s 2 minutes from Bourbon street. Close to everything. can walk everywhere. would definitely stay there again.

Everyone is friendly. Rooms are nice and Big.

the morning staff is very friendly and welcoming I love mr Keith and mrs sue. they were very helpful and pleasant they go above and beyond for you. 5 stars

everything and everyone

time share sales pitch and inability to obtain an itemized receipt for stay

everything

the only thing I didn’t like is I stayed two and I wanted my room clean and they said I had to schedule it and it was to late also they said I still had a balance when I checked out but I paid everything when I checked in so that was a little confusing

The size of the apartment style room we booked was ideal for our young family. The location is handy for French Quarter and the Green streetcar and the kitchen and bathrooms are well appointed. The Mardi Gras themed welcome was also fun and made us feel at home when we arrived.

The receptionist took payment from us even when we had already paid, leading us to experience extra charges. We had to chase for a cot to be brought to the room. Above all, there are near constant marketing calls and requests throughout your stay from Holiday Inn Resorts. We were called down to reception just to be given sales talks, and rung relentlessly even before 9am in our room. This was incredibly oppressive and unnecessary.

the room

everything

They are very friendly the definition of customer service, you feel more like family when you stay there.

The hotel was very clean. The location was perfect to get easily to Canal St and Bourbon St on foot. The staff was super friendly and helpful!!!

I have zero complaints!!!

I like space in room

That they never stopped to bring towels. I did not like the rep that tried to sale the resort his sales tactics was tacky