Roberto was so kind and was there if we needed anything. Flor helped us with every step of the way arranging our travel to get there which made it very easy on our end, we didn't have to worry about a thing. The location is stunning. Being able to experience life the way generations of people from Santa Cruz have was something money can't buy, and something that you cannot experience at a hotel or hostel. Santa Cruz is a very special city and tight nit community. Make sure to bring money to tip these hard working people. They deserve it.